Kristin Teczynski
Temperance,MI
Summary
Accomplished Pharmacy Manager with a proven track record at Rite Aid Pharmacy, enhancing patient care through expert medication therapy management and effective team leadership. Skilled in pharmacy operations and patient education, I significantly improved customer satisfaction and operational efficiency. Passionate about mentoring staff and optimizing workflow, my approach has consistently fostered a customer-centric environment and driven success.
Overview
31
31
years of professional experience
Work History
Pharmacy Manager
Rite Aid Pharmacy
4869 N. Summit St, Toledo, OH 43611
08.1993 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Certified to immunize for all protocol immunizations.
Education
Bachelor of Science - Pharmacy
University Of Toledo
Toledo, OH06.1993
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Training and mentoring
- Immunizations
- Regulatory Requirements
Timeline
Pharmacy Manager
Rite Aid Pharmacy
08.1993 - Current
Bachelor of Science - Pharmacy
University Of Toledo