Kristin Thibodeau
Stewartville,MN
Overview
21
21
years of professional experience
Work History
Scale Operator/CSR
LRS of Minnesota
01.2021 - Current
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Answered phones and handle customer concerns and help resolve billing issues.
- Interact with customer in office.
- Assist management with tasks/projects
- Handle payments
Salon Coordinator
Hair Studio 52
10.2003 - 01.2021
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat
- Managed 16 stylist and 4 support staff.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Managed payroll processing accurately and efficiently for all salon personnel.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Developed strong relationships with product suppliers in order to negotiate favorable pricing for salon supplies.
- Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
Education
American School
Skills
- Data entry proficiency
- Problem-solving abilities
- Multitasking
- Reliability
- Computer Proficiency
- Team building
- Professionalism
- Time management abilities
- Order Processing
- Detail orientation
Timeline
Scale Operator/CSR
LRS of Minnesota
01.2021 - Current
Salon Coordinator
Hair Studio 52
10.2003 - 01.2021
American School