Kristin Thompson
United States Postal Service
Holly Ridge,NC
1
Certification
22
Years of experience
Medical billing and operations professional with a strong record of claims follow-up, coding accuracy, and collections support. Regularly works through denied claims, payer requirements, and payment issues while maintaining confidentiality and financial integrity. Also brings experience supervising staff, managing daily closeouts, and keeping high-volume workflows on track.
Work History
Postal Clerk
7 Years 7 Months- Completed high-volume transactions ensuring accuracy and compliance standards throughout execution.
- Executed daily financial reconciliations and end-of-day closeouts to uphold financial integrity.
- Handled sensitive customer and financial information while protecting confidentiality through compliant practices.
- Directed and managed team of 8 employees to maintain efficient operations.
Medical Collections Specialist
3 Months- Oversaw collection activities, ensuring compliance with local state and federal regulations.
- Coordinated orthopedic patient account collections for Advanced Orthopedics of Oklahoma.
- Placed 50–75 telephone calls to resolve outstanding balances, improving recovery efforts.
- Advised patients on balances and payment arrangements with clear communication.
- Verified insurance claims and corrected denials through billing system record review.
- Coordinated reconciliation of deposit records and patient collections.
Medical Biller / Coder
5 Months- Submitted and tracked Medicare and commercial insurance claims, facilitating timely reimbursement.
- Reviewed provider documentation for coding accuracy, contributing to overall billing integrity.
- Assigned ICD-10-CM and CPT codes for laboratory services, ensuring compliance with industry standards.
- Resolved coding-related denials and billing discrepancies.
- Posted EOBs and reconciled payments from multiple payers.
Patient Account Representative
7 Months- Monitored commercial claims and cchmo claims through follow-up to support timely resolution.
- Streamlined payer-specific coding and billing guideline application to reduce denials.
- Compiled and filed appeals for denied claims, strengthening recovery of lost revenue.
- Ensured consistent daily productivity across 70+ claims.
Medical Biller / Coder
1 Year 2 Months- Ensured coding accuracy and payer-regulatory compliance, reducing risk of claim denials.
- Prepared and submitted coded claims for Indian Health Services, VA workers’ compensation, and BCBS, enabling timely reimbursements.
- Resolved coding errors and resubmitted claims to enhance reimbursement outcomes.
Patient Representative / Medical Assistant
5 Years- aided procedures involving laboratory specimen collection, injections, and referrals to sustain patient care continuity.
- Delivered training on new features during EMR system upgrades to enable smoother transitions.
- Utilized enhanced clinical documentation knowledge to maintain accurate coding.
Office Manager
2 Years- Sustained financial and administrative records while ensuring accuracy and confidentiality for compliance and operational integrity.
- Managed payroll processing and billing operations through precise data entry, maintaining timely, accurate financial reporting.
- Managed daily office activities to improve operational flow and bolster support for overall business functions.
Medical Secretary / Coder
5 Years 4 Months- Reviewed CPT and ICD-9 codes for accurate billing and complete documentation of physician services.
- Validated insurance details and compiled patient demographic information.
- Arranged patient appointments and synchronized physician calendars across family medicine office.
- Streamlined coordination of daily front office tasks, ensuring smooth operations in a medical facility.
- Handled incoming call inquiries and routed messages for patients and clinical staff.
Education
Associate of Science - Health Care Administration
Certificate - Medical Secretary
Skills
Financial transaction processing
Cash handling
Record keeping
Claims follow up
Denials management
Commercial payer relations
EHR proficiency
Microsoft Office Suite proficiency
Customer service
Certification
- Certified Professional Coder (CPC)
- Behavioral Health Coding Course (AAPC)
Timeline
Postal Clerk
United States Postal Service
03.2019 - CurrentRead More
Medical Collections Specialist
Advanced Orthopedics of Oklahoma
12.2018 - 03.2019Read More
Medical Biller / Coder
Comprehensive Medical Billing
06.2018 - 11.2018Read More
Patient Account Representative
Saint Francis Health System
11.2017 - 06.2018Read More
Medical Biller / Coder
Northeastern Health System
09.2016 - 11.2017Read More
Patient Representative / Medical Assistant
Community Physicians Group
09.2011 - 09.2016Read More
Office Manager
Klint Pursley Trucking
09.2009 - 09.2011Read More
Medical Secretary / Coder
CPG Locust Grove Family Physicians
05.2004 - 09.2009Read More
Oklahoma State University
Associate of Science from Health Care Administration
Read More
Career Point Institute
Certificate from Medical Secretary
Read More