KRISTIN TRULL
Tyler,TX
Summary
Energetic, motivated and self-sufficient with proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Hardworking and passionate with strong organizational skills, ready to help team achieve company goals. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Highland Trash Service
Tyler, TX
08.2024 - Current
- Manage all incoming and outgoing customer communications.
- Process all service requests and invoices.
- Manage all customer accounts and past due invoice reminders.
Advisor II, CSR
Concentrix
Jacksonville, TX
09.2021 - 05.2024
- Facilitated customer interactions through attentive listening, swiftly resolving concerns, and elevating critical issues to management.
- Managed incoming customer calls efficiently, ensuring prompt response times.
Security Guard & Kitchen Worker
Rusk State Hospital
Rusk, TX
07.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained clean and organized dining areas to uphold hygiene standards.
Correctional Officer
TDCJ Skyview/Hodge Units
Rusk, TX
08.2019 - 03.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells.
- Conducted routine and emergency head counts.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
High School Diploma - undefined
Arp High School
Arp, TX06-2008
Skills
- Calm and Professional Under Pressure
- Typing Proficiency
- Problem-Solving Ability
- Microsoft Office Experience (Excel, PPT, Word, Outlook)
- Basic Technical Support
- Prioritization
- Order Processing
Timeline
Customer Service Representative
Highland Trash Service
08.2024 - Current
Advisor II, CSR
Concentrix
09.2021 - 05.2024
Security Guard & Kitchen Worker
Rusk State Hospital
07.2020 - 04.2021
Correctional Officer
TDCJ Skyview/Hodge Units
08.2019 - 03.2021
High School Diploma - undefined
Arp High School