Kristin Utter
PORT ORANGE,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager/ Realtor
Eric Zimmerman LLC / Adams Cameron
02.2023 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Case Manager Suprvisor
Community Partnership For Children
10.2006 - 04.2014
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
Bachelor of Science - Psychology
Mount Olive College
Mount Olive, NC05.2005
Skills
- Customer Service Management
- Business Administration
- Workflow Optimization
- Strategic Partnerships
Timeline
Operations Manager/ Realtor
Eric Zimmerman LLC / Adams Cameron
02.2023 - Current
Case Manager Suprvisor
Community Partnership For Children
10.2006 - 04.2014
Bachelor of Science - Psychology
Mount Olive College
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