Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Vibbert

Scottsville,KY

Summary

Dynamic business owner with a proven track record at Beautiful You Cafe, excelling in customer relations and financial management. Enhanced customer satisfaction through strategic operations management and relationship building, resulting in increased repeat business. Adept at staff management and business development, fostering a collaborative environment that drives success.

Overview

5
5
years of professional experience

Work History

Owner

Beautiful You Cafe
09.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Instructional Assistant

Allen County Schools
08.2022 - 08.2023
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.

Customer Service Representative

World Finance
02.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Diploma - General Studies

Allen County Scottsville High
Scottsville, KY
05.2009

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Business planning
  • Staff management
  • Financial management
  • Business development

Timeline

Owner

Beautiful You Cafe
09.2023 - Current

Instructional Assistant

Allen County Schools
08.2022 - 08.2023

Customer Service Representative

World Finance
02.2020 - 08.2022

Diploma - General Studies

Allen County Scottsville High

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Kristin Vibbert