Kristin Warde
La Valle,WI
Summary
Dynamic professional with a strong background in client relationship management and contract negotiations. Skilled in process improvement, quality assurance, and cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Mobile Ed Productions
Redford, Michigan
07.2023 - 02.2026
- Acted as the key liaison between managers, clients, and operational staff to ensure seamless delivery of educational programs.
- Managed verifications with venues and analyzed program itineraries with detailed scheduling coordination.
- Collaborated with managers to compile data and create status reports and analytics for upper management.
- Utilized CRM software to document all client communications and internal interactions associated with each scheduled program.
- Developed training materials and program for the Client Success Manager and Contract Specialist positions, and trained new hires.
Contract Compliance Specialist
Mobile Ed Productions. Inc.
Redford, Michigan
07.2023 - 02.2026
- Monitored company insurance policies and ensured compliance for a high-volume contract portfolio. Prepared and delivered resolution strategies to administrators.
- Incorporated processes that decreased insurance endorsement costs by 50%.
- Negotiated contract terms with school districts, businesses, and parent-teacher associations.
- Implemented insurance policy improvements that allowed for contract compliance with several of the top 5 largest school districts in the country.
- Created spreadsheets and file organizational systems to archive and track certificate holders, renewal dates and a variety of legal documents.
Outside Sales Representative
TruGreen Lawn Care
Rochester Hills, Michigan
02.2023 - 07.2023
- Went door to door presenting lawn care solutions to potential customers, and sold product plans based on their unique needs.
- Maintained communications to secure new client relationships.
- Connected with past clients to reinstate product plans.
- Exceeded weekly sales goals.
Education
Some College (No Degree) - Illustration
Schoolcraft College
Livonia, MIHigh School Diploma -
Salem High School
Plymouth, MISkills
- Client Relationship Management
- CRM Software
- Data Analysis and Reporting
- Process Improvement Strategies
- Contract Negotiation
- Training Development and Delivery
- Proficient in Microsoft Office, Google Workspace, and Adobe: Acrobat, Illustrator, and Photoshop
- Remote Workspace
Accomplishments
- Received an award for artwork submitted at annual student art show
Timeline
Client Success Manager
Mobile Ed Productions
07.2023 - 02.2026
Contract Compliance Specialist
Mobile Ed Productions. Inc.
07.2023 - 02.2026
Outside Sales Representative
TruGreen Lawn Care
02.2023 - 07.2023
Some College (No Degree) - Illustration
Schoolcraft College
High School Diploma -
Salem High School