Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristin Williams

Surprise,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Bw Parts
08.2014 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled packing packages and sending them out on time and on schedule with high accuracy.
  • Helped Find lost packages through a website always being patient with a good attitude.
  • I have drive to get the job done with great communication skills.

Education

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2008

Skills

  • Sales Expertise
  • Microsoft Word
  • Order Fulfillment
  • Staff Training
  • Credit Card Payment Processing
  • Active Listening
  • Microsoft Excel
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Report Creation
  • Account Management
  • Customer Relations
  • Stockroom Procedures
  • Shipping and Receiving Understanding
  • Money Handling Abilities
  • Order Processing
  • Closing Sales
  • Multi-Line Telephone Operation
  • Quality Assurance Controls
  • Materials Transport
  • Receiving Support
  • Typing Proficiency
  • Managing Multiple Tasks
  • Customer Consulting
  • Professional Telephone Demeanor
  • Multi-Line Phone Talent
  • Customer Service
  • Call Center Operations
  • Stock Management
  • Delivery Scheduling
  • Technical Support
  • Refund Processing
  • Merchandise Orders and Exchanges
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Bw Parts
08.2014 - Current

High School Diploma -

Peoria Accelerated High School
Kristin Williams