Kristina Allen
Tacoma,US
Summary
Motivated and dependable professional with strong communication and organizational skills. Known for being reliable, detail-oriented, and able to work well in fast-paced environments.
Overview
1827
1827
years of professional experience
Work History
Administrative Assistant
Health Net
Tacoma, WA
12.2022 - 01.2026
- Scheduled, confirmed, and coordinated patient appointments
- Maintained and updated electronic medical records (EMR/EHR) accurately
- Verified insurance information and assisted with authorizations
- Answered multi-line phone systems and responded to patient inquiries
- Coordinated communication between providers, patients, and care teams
- Processed patient intake forms and maintained confidential records (HIPAA compliance)
- Prepared, scanned, filed, and organized medical documentation
- Assisted with referrals, lab requests, and follow-up appointments
- Handled incoming/outgoing correspondence, faxing, and email communication
- Managed calendars, meetings, and administrative support for clinical staff
- Entered and maintained accurate patient and billing information
- Supported office workflow and improved efficiency in daily operations
- Assisted with supply ordering and inventory tracking
- Collected co-pays and supported basic billing functions
Covid 19 Case Investigator
Tacoma Public Schools
Tacoma, WA
12.2021 - 10.2022
- Used Basecamp to compile data gathered from various sources, including information for Department of Health and Tacoma Public Schools.
- Developed a reputation for punctuality and hard work.
- Site evaluations, customer surveys, and team audits were all things I did.
- Conducted interviews with students, parents and facility.
- Provide support and information to those infected.
- Depending on the agency or jurisdiction, the case investigation and contact tracing roles may be carried out by separate cadres of personnel.
- Interview parent or guardian and fill out proper paperwork via computer, follow up with patient, submit into Basecamp which is the school's online portal for all Covid cases
- Reported to Department of Health.
- Assigned 8 schools, Elementary, Middle, and High schools as my workload daily.
- Worked directly with school's nurse or Covid coordinator daily.
- Was one of four out of 55, selected to work with Bothel School district to help recover.
Medical Technician
Prestige Senior Living Auburn Meadows
Auburn, WA
01.2018 - 12.2021
- Administered prescribed medications to residents following physician orders and facility policies
- Assisted residents with daily living activities, including hygiene, dressing, mobility, and meals
- Monitored residents for side effects, changes in condition, and medication reactions
- Maintained accurate medication administration records (MARs) and resident documentation
- Communicated with nurses, physicians, and family members regarding resident care needs
- Checked vital signs and reported abnormal findings to nursing staff
- Ensured medication carts and storage areas remained clean, organized, and compliant with safety regulations
- Provided compassionate emotional support and companionship to elderly residents
- Assisted with resident admissions, transfers, and care planning updates
- Responded promptly to emergencies and followed proper safety procedures
- Maintained confidentiality and compliance with HIPAA regulations
- Supported a safe, comfortable, and respectful living environment for residents
CNA
Brookdale Senior Living/Memory Care
Gig Harbor, WA
07.2016 - 01.2018
- Assisted residents/patients with daily living activities including bathing, dressing, grooming, and toileting
- Measured and recorded vital signs such as blood pressure, temperature, pulse, and respiration
- Provided compassionate patient care while maintaining dignity and comfort
- Assisted patients with mobility, transfers, and repositioning to prevent bedsores
- Observed and reported changes in patients’ physical or mental condition to nursing staff
- Maintained clean, safe, and organized patient environments
- Helped patients with feeding and monitored food and fluid intake
- Responded promptly to call lights and patient requests
- Documented patient care and daily activities accurately in charts or electronic records
- Followed infection control, safety, and HIPAA procedures
- Assisted nurses and healthcare teams with patient care tasks and treatments
- Built positive relationships with patients, families, and coworkers through effective communication
Administrative Assistant
American Fast Freight, Inc.
Fife, WA
02.2015 - 01.2018
- Managed daily administrative operations including scheduling, filing, data entry, and customer communication in a fast-paced freight environment.
- Coordinated shipment documentation, invoices, bills of lading, and delivery records to ensure accurate and timely processing.
- Communicated with drivers, warehouse staff, and customers to provide shipment updates and resolve scheduling issues.
- Maintained organized records of freight orders, inventory logs, and transportation paperwork.
- Assisted dispatch and operations teams with tracking shipments and updating transportation management systems.
- Processed emails, phone calls, and customer inquiries while providing professional customer service.
- Prepared reports, spreadsheets, and operational documents using Microsoft Office Suite.
- Supported office efficiency by managing supplies, organizing files, and handling confidential information.
- Helped ensure compliance with company procedures and transportation documentation requirements.
- Improved workflow accuracy by identifying administrative errors and maintaining attention to detail.
Teacher
Hoke County, North Carolina
Raeford, NC
05.2010 - 01.2015
- Delivered classroom instruction and maintained continuity of learning in the absence of regular teachers across multiple grade levels and subjects.
- Managed classroom behavior and created a positive, respectful learning environment for students.
- Followed lesson plans and adapted teaching methods to meet diverse student needs and learning styles.
- Assisted students with assignments, classroom activities, and technology-based learning tools.
- Communicated effectively with teachers, staff, and administrators regarding student progress and classroom issues.
- Maintained accurate attendance records and ensured compliance with school policies and procedures.
- Demonstrated flexibility by quickly adjusting to new classrooms, schedules, and educational settings.
Care Coordinator
Carolina Highlands
Fayetteville, NC
01.200 - 11.201
- Administered prescribed medications to residents following physician orders and facility policies
- Assisted residents with daily living activities, including hygiene, dressing, mobility, and meals
- Monitored residents for side effects, changes in condition, and medication reactions
- Maintained accurate medication administration records (MARs) and resident documentation
- Communicated with nurses, physicians, and family members regarding resident care needs
- Checked vital signs and reported abnormal findings to nursing staff
- Ensured medication carts and storage areas remained clean, organized, and compliant with safety regulations
- Provided compassionate emotional support and companionship to elderly residents
- Assisted with resident admissions, transfers, and care planning updates
- Responded promptly to emergencies and followed proper safety procedures
- Maintained confidentiality and compliance with HIPAA regulations
- Supported a safe, comfortable, and respectful living environment for residents
Education
Associate of Arts - undefined
Tacoma Community College
Tacoma, WA01-2021
Bachelor of Arts - Elementary Education
Sandhills College
Raeford, NC01-2010
Timeline
Administrative Assistant
Health Net
12.2022 - 01.2026
Covid 19 Case Investigator
Tacoma Public Schools
12.2021 - 10.2022
Medical Technician
Prestige Senior Living Auburn Meadows
01.2018 - 12.2021
CNA
Brookdale Senior Living/Memory Care
07.2016 - 01.2018
Administrative Assistant
American Fast Freight, Inc.
02.2015 - 01.2018
Teacher
Hoke County, North Carolina
05.2010 - 01.2015
Associate of Arts - undefined
Tacoma Community College
Care Coordinator
Carolina Highlands
01.200 - 11.201
Bachelor of Arts - Elementary Education
Sandhills College