Kristina ASHFORD
Fond du Lac,WI
Summary
Versatile professional with a strong background in customer service and communication. Known for organizational skills and adaptability, effectively managing sensitive information and enhancing school engagement through tailored support.
Overview
11
11
years of professional experience
Work History
Secretary/Attendance and IA Sub
Fond Du Lac School District
Fond Du Lac, WI
03.2024 - Current
- Facilitated communication between parents, students, and faculty to enhance school engagement.
- Answered telephone call, providing information, taking messages, or transferring calls to appropriate individuals to facilitate effective communication.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted teachers with classroom management and instructional support for diverse student needs.
- Developed individualized learning materials to enhance student engagement and comprehension.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Stay at Home Parent
Myself
Fond Du Lac, WI
03.2018 - 03.2024
- Managed daily schedules and routines to enhance family organization and efficiency.
- Developed and implemented educational activities to foster children's learning and development.
- Coordinated household budgeting, ensuring financial stability through effective planning.
- Resolved conflicts among children, promoting communication skills and emotional intelligence.
Telephone Customer Service Representative
Silver Star Brands
Oshkosh, WI
10.2015 - 03.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high volume of inbound calls while maintaining professionalism and empathy.
- Provided accurate product information, improving customer education and support.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Associate Degree - Office Assistant
Moraine Park Technical College
Fond Du Lac, WI05-2015
Skills
- Customer service
- Verbal and written communication
- Organization
- Attention to Detail
Timeline
Secretary/Attendance and IA Sub
Fond Du Lac School District
03.2024 - Current
Stay at Home Parent
Myself
03.2018 - 03.2024
Telephone Customer Service Representative
Silver Star Brands
10.2015 - 03.2018
Associate Degree - Office Assistant
Moraine Park Technical College