Kristina Bacar
Littlerock,AR
Summary
I am an individual who spreads knowledge in various fields. Primarily I'm interested in multilevel and dynamic work with continuous learning.
My present job holds Manager of a gas station position. In recent years, I have hold an Assistant Manager employment for a private shadow system company. I ran the full spectrum of the office and coordinated communication with production, customers and business partners. The time before took me abroad for 15 years, where I gained knowledge primarily in the tourism sector, guiding tours, hotel positions and working on cruise ships in the Middle USA that is most dear to my heart.
It will be my pleasure to talk in person about the full aspect of the open job opportunity. I strive for an interview in your company and most of all, I'm searching for a long-term job.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Sales
RAPTOR GAS Company
Littlerock, AR
08.2024 - Current
- Managed daily sales operations, ensuring seamless workflow and customer satisfaction.
- Trained and mentored new staff on sales techniques and customer service standards.
- Analyzed sales data to identify trends and recommend strategic improvements.
- Collaborated with management to implement promotional campaigns enhancing product visibility.
Client Support Agent
TELEPERFORMANCE International Company
Athens, Greece
01.2024 - 08.2024
- Phone, Email and Chat correspondence
- Financial refund process
- Data collection and privacy
- Technical support and Troubleshooting
- Worldwide leader in outsourced omnichannel customer experience management. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.
Assistant Manager
TEHEROL Shading Systems Company
Ljubljana, Slovenia
12.2021 - 12.2023
- Business offers, accounting and developing reports
- Customer and business partners communication (phone, e-mail, terrain or construction site)
- Payment system and Office/Production supply
- Schedule preparation and organization
- Customer material presentations
International Sales Officer
BORA Pharmaceutical Company
Belgrade, Serbia
05.2018 - 12.2021
- Product presentation
- Multi services for existing/potential customers
- Communication with customers, providing technical support
- Seminar organization and employee trainings
- International tele-marketing
- Reports on monthly and daily plans
Manager Bed & Breakfast Hotel
B&B Julija accommodation
Ljubljana, Slovenia
01.2016 - 04.2018
- Monitoring reservations in the systems
- Enterprise data entry
- Guest interaction and in Tour direction
- Buffet breakfast preparation, Hotel and room cleaning, Facility procurement of materials and food supply
Backoffice assistant
Grand Hotel Heiligendam
Heiligendam, Germany
02.2013 - 12.2015
- Team supervision
- Schedule editing and work tasks
- Communication and collaboration with different departments
- Meetings preparation
- Supervision cleanliness and orderliness of all public areas inside the hotel
- Support in administration tasks
Tour Guide & Tour Animator
Oasis / Relax / Carpe Diem / Tit Travel
03.2010 - 02.2013
- Cappadocia, Istanbul, Ankara and Antalya tours
- Independent management and presentation of the destination
- Check-in-out of the hotel
- Systematic information delivery and resolution of complaints
- Lyika (Antalya – Demre – Ephesus – Pamukkale – Antalya)
- Tour 3-1-2 (Antalya – Pamukkale – Antalya)
- Group trips Kapadokija (Antalya-Dalaman-Ephesus-Pamukkale-Antalya)
- Team animation member at the Waterman Svpetvs
- Resort on the Croatian island of Brač (Supetar)
- Animation team member on the island of Krk
- Reception and information (including: etiquette and protocol, house rules and offers)
- Daily & weekly plan, Evening animation for wishes and target groups
DutyFree Saler & Assistant Manager
Royal Caribbean Cruises / Starboard Cruises
Central USA
05.2008 - 02.2010
- Achieving and exceeding sale goals with highly developed promotional and visual skills
- Storage of shelves, counters or tables with goods
- Shop area maintenance and organization
- Participation in courses, meetings and training programs
- Conducting promotions and supervision as directed by the manager
Education
Coaching Foundations Course -
Smiling Soul Creations Academy
South Africa01-2022
Advanced Diploma - Travel & Tourism Programme
International Career Institute
London05-2018
DLP - Organizer of Tourism
Faculty of Tourism Studies - Portorose
Portorož, Slovenija09-2008
Graduation Program 1.Year - A-stopnja
High school (gimnazija) Antona Aškerca
Ljubljana, Slovenija08-2005
High school for Economics - Commercial - Economic Technician
Ljubljana, Slovenija09-2004
Skills
- Team leadership and time management
- Organizing and project presentation
- Live chat support and complaint handling
- Social media support expert
- CRM software
- Fluent bilingualism in customer Service
LANGUAGE SKILLS
English C1
German B1
Spanish B1
Turkish A1
Interests
Theodore Rossevelt: "Believe you can and you're halfway there", Photographic art travels, Yoga, meditation and nature walks, Interior design and Feng Shui, Independent language study, Creative food preparations
Timeline
Assistant Manager of Sales
RAPTOR GAS Company
08.2024 - Current
Client Support Agent
TELEPERFORMANCE International Company
01.2024 - 08.2024
Assistant Manager
TEHEROL Shading Systems Company
12.2021 - 12.2023
International Sales Officer
BORA Pharmaceutical Company
05.2018 - 12.2021
Manager Bed & Breakfast Hotel
B&B Julija accommodation
01.2016 - 04.2018
Backoffice assistant
Grand Hotel Heiligendam
02.2013 - 12.2015
Tour Guide & Tour Animator
Oasis / Relax / Carpe Diem / Tit Travel
03.2010 - 02.2013
DutyFree Saler & Assistant Manager
Royal Caribbean Cruises / Starboard Cruises
05.2008 - 02.2010
Advanced Diploma - Travel & Tourism Programme
International Career Institute
DLP - Organizer of Tourism
Faculty of Tourism Studies - Portorose
Graduation Program 1.Year - A-stopnja
High school (gimnazija) Antona Aškerca
High school for Economics - Commercial - Economic Technician
Coaching Foundations Course -
Smiling Soul Creations Academy