Kristina Bowes
Burns,TN
Summary
Accomplished and Hardworking Bartender/Server with a track record of enhancing customer satisfaction and loyalty at O'Charley's, adept in mixology and maintaining stock levels of diverse beverages. Excelled in building rapport with patrons through outstanding service and engaging conversations, significantly increasing repeat business. Skilled in team training and development, showcasing strong multitasking and customer service abilities. Friendly, open and committed to building customer base by providing positive service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
The Lodge at Montgomery Bell
05.2024 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Closed out cash register and prepared cashier report at close of business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
O’Charley’s
12.2017 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
Lemon Bay Highschool
Englewood, FL06-2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Patience and Tolerance
- Engaging personality
- Memory retention
- Suggestive Selling
- Alcohol awareness
- Team training and development
- Food Service
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Certified in Training New Employees
Timeline
Bartender
The Lodge at Montgomery Bell
05.2024 - Current
Bartender
O’Charley’s
12.2017 - Current
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Certified in Training New Employees
High School Diploma -
Lemon Bay Highschool
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