Kristina Broadway
New Braunfels,TX
Summary
Highly motivated candidate adept at maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, customer relationship management, communication, problem-solving, and adaptability to ensure positive outcomes in challenging situations. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Senior Resolution Specialist
CVS Health
San Antonio, TX
11.2021 - 06.2024
- Customer Care support for the Pharmacy Benefits Manager division
- Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions.
- Assist members with their pharmacy benefit plans to better understand their coverage and options.
- Place prescription orders, check order status, and take order payments.
- Assist members in navigating through their online accounts to place orders, check order status, make online payments, etc.
- Research insurance claims and submit tasks to the appropriate department as needed for further research.
- Handle escalated calls from members, research and resolve issues, and forward to upper management as needed.
- Place outbound calls as needed to pharmacies and doctors' offices regarding member prescriptions and coverage.
Education
General Studies
Del Mar College
Corpus Christi, TXSkills
- Proficient in Microsoft Office
- Knowledge of computer technology and terminology
- Account management
- Issue Tracking
- Escalations management
- De-Escalation Techniques
- Complaint Handling
- Policy Interpretation
- Investigation skills
- Decision-Making
- Professionalism
- Active Listening
- Excellent Communication
- Attention to Detail
- Task Prioritization
- Reliability
- Multitasking
- Adaptability and Flexibility
Timeline
Senior Resolution Specialist
CVS Health
11.2021 - 06.2024
General Studies
Del Mar College
Similar Profiles
Tanishia RatcliffeTanishia Ratcliffe
Shift Supervisor at CVS HealthShift Supervisor at CVS Health
Anthony C AvalosAnthony C Avalos
Loss Prevention Manager at CVS HealthLoss Prevention Manager at CVS Health
Misbah QureshiMisbah Qureshi
Clinical Operations Advisor at CVS HealthClinical Operations Advisor at CVS Health
Lucy BlaizeLucy Blaize
Senior Account Manager at CVS HealthSenior Account Manager at CVS Health
Timothy DuttonTimothy Dutton
ECU Production Line Filter Weld /shipping/material at Hitachi AmericaECU Production Line Filter Weld /shipping/material at Hitachi America