Kristina Brown

Facilitated training initiatives by supporting new members and leading growth for all team members. Conducted new member onboarding and job training courses, and tracked completion of compliance trainings.

• Trained new team members on store policies and operational procedures.
• Facilitated monthly meetings for the location's Team Trainers.

• Coordinated training for new and existing Whole Body team members in partnership with leadership, enhancing team readiness and performance.
• Tracked trainee progress and communicated updates to leadership, ensuring alignment on training effectiveness.
• Trained team members on product knowledge and customer service techniques.

• Supervised sales floor operations to ensure optimal customer service and engagement.
• Delegated tasks and scheduled breaks for team members to maintain productivity.
• Managed cash office operations, ensuring accurate financial transactions and reporting.

• Organized training for all new and existing team members on the customer service team in partnership with leaders and the store trainer.
• Trained new cashiers on register operations and customer service techniques.

• Processed customer transactions efficiently at a busy retail environment.
• Provided excellent customer service to enhance shopping experiences.
• Handled returns and exchanges in accordance with store policies.

• Processed customer transactions at retail checkout, ensuring accuracy and speed to enhance customer satisfaction.
• Assisted customers with cart retrieval and loading items into vehicles, improving their shopping experience and convenience.