Kristina Bushnell
Roseville
Summary
Dynamic Operations Manager with a proven track record at Old Navy, excelling in team leadership and operations management. Leveraged problem-solving and customer service skills to enhance performance outcomes and achieve high customer satisfaction. Mentored staff, fostering a culture of accountability and excellence. Demonstrated expertise in management, significantly improving team efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Old Navy
07.2019 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Manager
McDonald's
06.2004 - 05.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Lincoln High
Warren, MISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
Timeline
Operations Manager
Old Navy
07.2019 - 01.2025
Shift Manager
McDonald's
06.2004 - 05.2019
High School Diploma -
Lincoln High
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