Kristina Cantelmi
Goodwill of Colorado
Castle Rock,CO
5
years of professional experience
Results-driven supervisor with a strong focus on training, mentoring, and customer service. Proven ability to enhance team performance and improve operational efficiency.
Work History
Supervisor
3 Years 9 Months- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members, fostering skill development and enhancing teamwork.
- Conducted performance evaluations, providing constructive feedback to improve employee engagement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Cashier
1 Year 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Monitored store environment for cleanliness and safety compliance during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Apparel Merchandiser
6 Months- Oversaw visual merchandising standards, enhancing store presentation to drive customer engagement.
- Trained sales associates on product knowledge, resulting in better customer service and increased add-on sales.
- Enhanced store appearance and customer satisfaction by maintaining a clean, organized, and well-stocked sales floor.
- Increased sales revenue by developing and implementing targeted merchandising strategies for apparel products.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Team building
Process monitoring and improvement
Policy enforcement
Relationship building
Project planning
Public speaking
Safety protocols
Coaching and mentoring
Task delegation
Employee development
Problem-solving
Multitasking Abilities
Adaptability and flexibility
Timeline
Supervisor
Goodwill of Colorado
09.2022 - CurrentRead More
Apparel Merchandiser
Sam's Club
11.2021 - 05.2022Read More
Cashier
Goodwill of Colorado
08.2021 - 09.2022Read More
Our Lady Help of Christians Academy
High School Diploma
Read More