Kristina Capra
Brooklyn
Summary
Adaptable professional and artist with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
VIP Personal Shopper
FAO Schwarz Inc.
Manhattan
10.2025 - Current
- Curated personalized shopping experiences for diverse customer needs.
- Assisted clients in selecting toys and gifts from extensive product range.
- Provided expert knowledge on product features and benefits to enhance decisions.
- Collaborated with team members to maintain a welcoming shopping environment.
- Developed strong relationships with repeat customers through exceptional service.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Listened to customer needs to identify and recommend best products and services.
Assistant
Earth & Me
Brooklyn
04.2024 - 10.2025
- My job is to offer the best customer service; refill station upkeep and cleaning; organization and cleaning of the store; reporting on stock numbers; assistance with in-store community events, education and programs, and timely opening and closing of the shops.
- At Earth & Me, our brick-and-mortar stores offer a full selection of zero-waste home and self-care products. We also sell bulk essentials in a bring-your-own-container system. We have launched community spaces to host events that educate and gather us in sustainability and social justice initiatives!
- Maintained accurate records of inventory and office supplies for efficiency.
- Communicated effectively with clients to address inquiries and provide support.
- Collaborated with managers to implement process improvements within the office.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
Toy Demonstrator
Marvin's Magic/ FAO Schwarz
New York City
09.2023 - 04.2024
- Tailor the sales interaction to each individual guest, ensuring an engaging and interactive experience.
- Demonstrate and convey product knowledge of Marvin's Magic toys through upbeat performance.
- Received recognition for targeted sales competitions in December 2023 and January 2024.
- Provided top-notch customer service by actively addressing customer needs and fostering positive relationships.
- Contributed to a collaborative team environment by stepping in to help colleagues and reformatting products in the stockroom.
- Maintained meticulous attention to detail by keeping the storefront clean and well stocked.
- Collaborated with team members to create dynamic presentations for events.
Sales Associate
The Walt Disney World Company
New York City
05.2023 - 08.2023
Dog Caretaker
The Delighted Pets LLC
Manhattan, New York City
10.2021 - 04.2023
- Provided compassionate pet care through dog walking and vet transportation services, ensuring the well-being, safety, and happiness of furry companions.
- Delivered top-tier services tailored to the unique preferences and expectations of high-end clientele.
- Built trust with both clients and their pets by maintaining a dependable schedule, arriving promptly, and keeping records for 20+ clients.
Product Zone Specialist
The Apple Store
Scottsdale
01.2020 - 08.2021
- Developed and maintained an in-depth understanding of Apple products, including their features, specifications, and applications, providing accurate and comprehensive information to customers.
- Assisted customers in product selection, troubleshooting, and provided guidance on the optimal use of Apple devices, ensuring a positive and seamless customer experience.
- Addressed customer concerns and technical issues over the phone, utilizing strong problem-solving skills to resolve issues promptly. Empathetically addressed concerns and provided effective solutions.
Performer
The Walt Disney World Company
Orlando
08.2016 - 04.2020
- Engaged and delighted audiences through immersive portrayals of iconic Disney characters, bringing them to life with authenticity, enthusiasm, and a commitment to delivering magical experiences for guests of all ages.
- Committed to exceptional guest interaction through daily engagement with thousands of guests, demonstrating strong interpersonal skills, patience, and adaptability to ensure positive and memorable interactions.
Education
Bachelor of Arts - Theatre & Drama
Grand Canyon University
Phoenix, AZSkills
- Adaptability
- Adobe Lightroom
- Adobe Photoshop
- Attention to Detail
- Customer Service
- Empathy
- Final Cut Pro
- Google Suite
- Interpersonal Skills
- MacOS
- Microsoft Office
- Patience
- Problem-Solving
- Product Knowledge
- Sales Interaction
- Team Collaboration
Websites
Volunteering And Leadership
City Renewal, COTC, 11/01/21, Present, Volunteer, Participated in feeding programs, Prepared and distributed meals to individuals experiencing homelessness, Collaborated with local businesses, schools, and community groups
Timeline
VIP Personal Shopper
FAO Schwarz Inc.
10.2025 - Current
Assistant
Earth & Me
04.2024 - 10.2025
Toy Demonstrator
Marvin's Magic/ FAO Schwarz
09.2023 - 04.2024
Sales Associate
The Walt Disney World Company
05.2023 - 08.2023
Dog Caretaker
The Delighted Pets LLC
10.2021 - 04.2023
Product Zone Specialist
The Apple Store
01.2020 - 08.2021
Performer
The Walt Disney World Company
08.2016 - 04.2020
Bachelor of Arts - Theatre & Drama
Grand Canyon University