Kristina Conejo
Burlington
Yuba City,CA
1
Language
16
years of professional experience
Accomplished retail management professional with over 15 years of progressive leadership experience in high-volume retail environments, including more than five years as a Store Manager. Proven ability to lead multimillion-dollar operations, build high-performing teams, drive sales growth, improve operational efficiency, and deliver exceptional customer experiences. Experienced in recruiting, coaching, performance management, payroll, budgeting, merchandising, inventory control, and loss prevention. Recognized for developing talent, fostering accountability, and consistently achieving business objectives.
Work History
Store Manager
5 Years 3 Months- Lead all aspects of store operations for a high-volume, multimillion-dollar retail location.
- Directly manage Assistant Managers, Supervisors, and Store Associates, creating a culture of accountability, engagement, and strong performance.
- Drive sales, profitability, and operational excellence while managing payroll, labor budgets, and overall store expenses.
- Recruit, interview, hire, onboard, train, and develop associates and leadership team members.
- Coach leaders through performance management, succession planning, and continuous development.
- Oversee scheduling and workforce planning to maximize productivity while controlling labor costs.
- Partner with merchandising leadership to execute seasonal floor sets, promotional events, and pricing strategies.
- Ensure inventory accuracy through effective receiving, transfers, RTV processing, and shrink reduction practices.
- Resolve customer concerns and employee relations matters professionally while maintaining a positive store environment.
- Serve as Manager on Duty, ensuring compliance with company policies, safety standards, and operational procedures.
Assistant Customer Experience Manager
8 Months- Assisted in leading daily store operations with a strong focus on customer satisfaction and business results.
- Coached and developed associates to improve sales performance and customer service.
- Managed scheduling, staffing, and operational execution while supporting company initiatives.
- Collaborated with store leadership to achieve sales goals and maintain operational standards.
Jewelry Supervisor
1 Year 10 Months- Led a team of 10–15 associates across Jewelry and Shoes departments.
- Planned and executed 13 annual sales events while driving department performance.
- Conducted one-on-one coaching and productivity discussions to improve associate results.
- Managed merchandising execution, visual standards, and inventory organization.
- Served as a trusted key holder responsible for opening and closing the store.
Supervisor
8 Years 1 Month- Progressed through multiple leadership roles including Stockroom Supervisor, HR Supervisor, and Merchandise Supervisor.
- Supervised teams of up to 100 associates in a fast-paced retail environment.
- Managed staffing, onboarding, merchandising, inventory control, and operational processes.
- Maintained store standards while supporting sales goals and customer satisfaction.
- Served as a key holder responsible for opening, closing, and daily operations.
Education
High School Diploma
Skills
Store Operations Management
Retail Leadership
Profit & Loss Awareness
Sales Growth & Performance
Team Development & Coaching
Talent Acquisition & Retention
Customer Experience
Payroll & Labor Management
Scheduling & Workforce Planning
Budget & Expense Control
Inventory Management
Merchandising & Visual Standards
Loss Prevention
Conflict Resolution
Employee Relations
Operational Excellence
Cash Handling
Strategic Problem Solving
Languages
Spanish
Professional Working
Timeline
Store Manager
Burlington
05.2021 - CurrentRead More
Assistant Customer Experience Manager
JCPenney
09.2020 - 05.2021Read More
Jewelry Supervisor
JCPenney
11.2018 - 09.2020Read More
Supervisor
JCPenney
10.2010 - 11.2018Read More
Abraham Lincoln Independent Study
High School Diploma
Read More