KRISTINA DUBBS
Groton
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Experienced in mail handling, cashiering, customer service, and other logistics responsibilities. Friendly and polite to customers and coworkers. Respectful to superiors. Punctual and willing to work many hours and different shifts.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
04.2022 - 08.2023
- Assisted patients with check-in procedures, ensuring accurate collection and verification of personal and medical information.
- Guided patients through completing insurance forms, verifying coverage details, and addressing inquiries to streamline administrative processes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Logistics Specialist
USN
08.2009 - 05.2013
- As a Logistics Specialist I worked in the supply department on the Sugar Grove Naval base
- My duties were to order goods needed by all departments in the base and then to organize and deliver these items
- Worked as a mail clerk in the postal services department while stationed in Diego Garcia
- I dealt with any shipping needs presented by navy and civilian customers
- I dealt with overseas shipping, money orders, mail sorting, and mail delivery
Customer Service Representative
Babies R Us
09.2004 - 10.2006
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Answered incoming calls and assisted customers with questions
- Worked as a cashier in a quick and friendly manner
Education
High School Diploma -
Fort Knox High School
Fort Knox, KY06.2004
Associate of Science - Nursing
CT State Community College
Norwich, CT05-2027
Skills
- Patient registration
- Inventory management
- Customer Service
- Organized Work area
- Willingness to work odd hours
- Communication
- Cashier
- Friendly and Welcoming Attitude
- Insurance verification
- HIPAA compliance
Timeline
Patient Access Representative
Conifer Healthcare Solutions
04.2022 - 08.2023
Logistics Specialist
USN
08.2009 - 05.2013
Customer Service Representative
Babies R Us
09.2004 - 10.2006
High School Diploma -
Fort Knox High School
Associate of Science - Nursing
CT State Community College
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