Kristin A Finnegan
Exeter,NH
Summary
Dedicated Merchandise Manager with over 18 years of experience combining management and customer service expertise. Quick, passionate, and hardworking.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Beth Israel Lahey Health Beverly Hospital
Beverly, MA
08.2025 - Current
- Facilitated patient registration process, ensuring accurate information collection and input into electronic health records.
- Managed insurance verification procedures, enhancing efficiency and reducing patient wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to streamline appointment scheduling, optimizing patient flow throughout the facility.
- Monitored compliance with healthcare regulations, maintaining confidentiality and safeguarding patient information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Epic Trained.
- Managed insurance verification processes, ensuring accurate patient eligibility and coverage details.
Merchandise Manager
Dollar Tree Stores
Beverly, MA
03.2021 - 08.2025
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Use computers for various applications, such as database management or word processing.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Use computers to produce signage.
- Plan commercial displays to entice and appeal to customers.
- Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
- Develop ideas or plans for merchandise displays or window decorations.
- Develop ideas or plans for merchandise displays or window decorations.
- Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Customer Service Supervisor
Burlington Coat Factory Warehouse
Peabody, MA
02.2014 - 03.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Manage projects or contribute to committee or team work.
- Order and dispense supplies.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
- Clean instruments to prepare them for sterilization.
- Answer telephones and direct calls to appropriate staff.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Cashier
Market Basket
Nashua, NH
10.2003 - 09.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Weigh items sold by weight to determine prices.
Education
GED -
North Middlesex Regional
Townsend, MA02-2008
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Team leadership
- Friendly and outgoing
- Relationship building
Timeline
Patient Access Representative
Beth Israel Lahey Health Beverly Hospital
08.2025 - Current
Merchandise Manager
Dollar Tree Stores
03.2021 - 08.2025
Customer Service Supervisor
Burlington Coat Factory Warehouse
02.2014 - 03.2021
Cashier
Market Basket
10.2003 - 09.2010
GED -
North Middlesex Regional