Summary

Overview

Work History

Education

Skills

Timeline

Kristina Franklin

Bullhead City,AZ

Summary

At Pioneer Casino, I spearheaded department operations, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. My approach to staff development and policy enforcement, coupled with a talent for fostering a positive work environment, significantly reduced employee turnover.

Overview

4

4

years of professional experience

Work History

Supervisor

Pionner Casino

04.2020 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

Bachelor's - Massage Therapy And Physical Therapy

North West

West Covina, CA

08.1996

Skills

Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation

Complex Problem-Solving
Staff Development
Staff Discipline
Policy Enforcement

Timeline

Supervisor

Pionner Casino

04.2020 - Current

Bachelor's - Massage Therapy And Physical Therapy

North West