Kristina French
Corpus Christi,TX
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Experienced patient service representative skilled in Epic charting, patient registration, and insurance verification. Committed to enhancing patient satisfaction through problem resolution and clear communication.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation-Call Center
Sunnyvale, California
10.2010 - 09.2015
- Managed appointment scheduling and inquiries for optimal patient access.
- Handled high volume incoming calls, delivering exceptional customer service.
- Verified demographics and insurance details for accurate patient registration.
- Cultivated positive relationships with patients, enhancing satisfaction scores.
- Collaborated with clinical and administrative teams to address patient needs efficiently.
- Identified and resolved patient issues, significantly improving service experience.
- Trained new staff on office protocols and patient service practices effectively.
- Adhered to HIPAA regulations while managing confidential patient information.
Account Service Representative
Palo Alto Medical Foundation
Sunnyvale, California
08.2008 - 10.2010
- Increased customer satisfaction ratings by resolving issues efficiently and providing effective solutions.
- Collaborated with departments to address complex customer issues, ensuring timely resolutions.
- Anticipated customer needs to enhance productivity and deliver exceptional support.
- Adjusted bills and processed refunds to resolve service or billing complaints.
- Collected payments and arranged billing for customer accounts.
- Provided accurate information regarding services and healthcare options.
- Maintained patient data integrity using electronic health record systems.
- Handled insurance verification and processed claims for patient services.
Education
Associate of Arts - Early Childhood Education
De Anza College
Cupertino, CA06.2010
Skills
- Patient registration and insurance verification
- Appointment scheduling and EMR updating
- Epic charting and electronic health records management
- Billing administration and medical insurance
- HIPAA compliance and office administration
- Data entry
- Verbal and written communication skills
- Conflict resolution and customer service
- Customer relationship management
Timeline
Patient Service Representative
Palo Alto Medical Foundation-Call Center
10.2010 - 09.2015
Account Service Representative
Palo Alto Medical Foundation
08.2008 - 10.2010
Associate of Arts - Early Childhood Education
De Anza College