Kristina Gabaree
Huntsville,AL
Summary
Experienced in directing operational strategies that enhance efficiency and productivity across multiple departments, leading to streamlined workflows. Implemented process improvements that reduced operational costs and improved service delivery timelines. Oversaw daily operations with a focus on compliance with safety standards while enhancing overall service efficiency. Developed and implemented strategies to optimize customer engagement, resulting in increased satisfaction and retention rates.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
General Manager
Tristar Energy
Huntsville, AL
01.2022 - Current
- Directed operational strategies, enhancing efficiency and productivity across multiple departments, leading to streamlined workflows.
- Implemented process improvements that significantly reduced operational costs and improved service delivery timelines.
- Cultivated a high-performing team by mentoring staff, fostering collaboration, and enhancing employee engagement initiatives.
- Oversaw daily operations, ensuring compliance with safety standards and enhancing overall service efficiency.
- Trained and mentored staff on customer service best practices, fostering a collaborative team environment.
- Developed and implemented strategies to optimize fuel pricing, enhancing customer satisfaction and retention rates.
- Monitored financial transactions and reconciled cash drawers, ensuring accuracy and reducing discrepancies.
- Managing financial transactions such as deposits, refunds, credits.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
Membership Manager
Hogan Family YMCA
Huntsville, AL
01.2016 - 12.2021
- Developed and implemented member engagement strategies, enhancing overall satisfaction and retention rates within the community.
- Analyzed membership trends and feedback to refine programs, resulting in increased participation in community wellness initiatives.
- Oversaw the planning and execution of member events, increasing attendance and fostering a sense of community among participants.
- Led a team of membership staff, providing training and mentorship that improved operational efficiency and service delivery.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ 02.2013 - 05.2016
Skills
- Operational strategy
- Process improvement
- Team leadership
- Financial reconciliation
Timeline
General Manager
Tristar Energy
01.2022 - Current
Membership Manager
Hogan Family YMCA
01.2016 - 12.2021
Bachelor of Science - Human Services
University of Phoenix
02.2013 - 05.2016