Kristina Gallegos
Summary
Detail-oriented healthcare professional with experience in insurance verification, patient registration, referral coordination, medical records, and provider communication. Skilled in verifying insurance eligibility, obtaining authorizations, maintaining accurate patient information, and coordinating with insurance companies and physician offices to ensure timely patient care. Strong organizational skills with the ability to manage multiple priorities in fast-paced medical environments while delivering exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Medical Assistant
Pinnacle Treatment Centers
Stockton, CA
2026 - Current
- Verified insurance prior to appointments
- Conducted patient intake processes, including obtaining medical histories, Administered injections, and performed basic laboratory testing.
- Maintained accurate documentation within electronic health records to ensure compliance with regulations.
- Assisted with referrals and coordinated communication between patients, providers, and specialists.
Residential Counselor
Glom-THP
2023 - 2025
- Supervise adults with mental illness, ensuring safety and providing daily support.
- Coordinate resident outings and manage transportation, enhancing community engagement.
- Oversee crisis situations, implementing effective intervention strategies.
Sales & Customer Service
Bell Brothers
Sacramento
2020 - 2023
- Managed customer interactions via phone, resolving issues and scheduling efficiently.
- Processed payments and established customer accounts, enhancing service accessibility.
- Coordinated dispatch and completed purchase orders, ensuring seamless operations.
Repricing Specialist
Allegiance Benefit Plan Management
Missoula, MT
2016 - 2020
- Reviewed insurance claims for accuracy and compliance.
- Verified insurance information and analyzed claim data to ensure proper reimbursement.
- Communicated with insurance representatives and healthcare providers regarding claim discrepancies.
- Resolved insurance issues to improve claim turnaround times.
- Performed detailed data entry while maintaining high levels of accuracy.
- Managed provider communications and completed insurance verifications efficiently.
Education
Medical Assistant -
San Joaquin Valley College
Salida, CA2025
High School -
East Union High School
Manteca2014
Skills
- Multi-line phone management
- Insurance Eligibility Verification
- Prior Authorization Processing
- Patient Registration & Intake
- Referral Coordination
- Electronic Health Records (EHR/EMR)
- Medical Terminology
- ICD-10/CPT Knowledge
- Medical Documentation/Management
- Data Entry Accuracy
- Appointment Scheduling
- Customer Service
Externship
Medical Assistant Main St. Urgent care
Maintained organized patient records, referral's and communicated effectively with providers, and patients.
Accurately measured and recorded vital signs (BP, temp, pulse) for 25+ patients daily.
Administered injections/immunizations and performed basic lab tests
Timeline
High School -
East Union High School
Medical Assistant
Pinnacle Treatment Centers
2026 - Current
Residential Counselor
Glom-THP
2023 - 2025
Sales & Customer Service
Bell Brothers
2020 - 2023
Repricing Specialist
Allegiance Benefit Plan Management
2016 - 2020
Medical Assistant -
San Joaquin Valley College