Vilma Palacios
Katy,TX
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Houston Rheumatology And Arthritis Clinic
Katy, TX
08.2022 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted back office patient processes to reduce office wait times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Positioned patients properly during examination or treatment for comfort and safety.
- Educated patients about medications, procedures and physician's instructions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Incorporated outside records into charts and EHR.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Lead Medical Assistant
Hillcroft Medical Clinic
Sugar Land, TX
07.2013 - 04.2022
- Coordinated infusion appointments for patients.
- Efficiently manage several phone lines at once.
- Facilitated onboarding processes and skill development for incoming medical assistants.
- Streamlined processes within the E-Clinicals system.
- Managed inventory to ensure timely availability of essential medical items.
- Coordinated completion of Prior Authorization on Medication Forms.
- Administered PPD, IM, Sub Q, injections
- Prepared and compounded lyophilized medications for accurate mixing.
- Streamlined pre-charting process for patient records.
- Gathered detailed health history information from patients.
Front Desk
Sandip Desai MD
03.2011 - 06.2013
- Organized files for quick access at various sites.
- Managed front office and back office responsibilities.
- Traveled between multiple office locations.
- Provided excellent service to patients.
- Coordinated various procedures efficiently.
- Specialized in pulmonary and critical care.
- Managed check-in and check-out processes.
- Processed payments and maintained account balance.
- Performed efficient scanning and updating of records in the EMR system.
- Handled incoming and outgoing calls.
At Your Service Agent
Houston Marriott West Chase
06.2004 - 03.2011
- Front desk agent
- Restaurant server
- Starbucks barista
- Banquet server/ bar back/ cashier
- Cocktail waitress
Education
General Studies -
Houston Community College
03-2028
Medical Assistant -
Sanford Brown College
03.2011
Pharmacy Tech -
Remington College
04.2006
General Studies -
Houston Community College
12.2004
Skills
- Proficient in INR Monitoring
- Healthcare Claims Processing
- Efficient Scanning Techniques
- Multi-Line Phone Management
- Cash Management
- Microsoft Excel
- Appointment Management
- Clinical Vital Assessment
- Fluent In Two Languages
- Expertise in Microsoft Office Applications
- Intramuscular Injections
- Effective Communication Skills
- Telephone etiquette
- Power point
References
- Dr. Grace Makhouf, Hillcroft Medical Clinic, 713-273-5881
- Bahvan Sighn, HRAS, 713-492-7399
- Monica LaPoint, HRAS, 512-947-3413
- Evelyn Mejia, 281-705-1299
- Kimberly Huerta, Sandip Desai MD, 832-643-0075
- Dr. Sandip Desai, Sandip Desai MD, 832-255-6632
Languages
- English
- Spanish
Personal Information
Date of Birth: 03/15/86
Languages
English
Professional
Spanish
Professional
Certification
- HIPPA Certification
Timeline
Medical Assistant
Houston Rheumatology And Arthritis Clinic
08.2022 - Current
Lead Medical Assistant
Hillcroft Medical Clinic
07.2013 - 04.2022
Front Desk
Sandip Desai MD
03.2011 - 06.2013
At Your Service Agent
Houston Marriott West Chase
06.2004 - 03.2011
General Studies -
Houston Community College
Medical Assistant -
Sanford Brown College
Pharmacy Tech -
Remington College
General Studies -
Houston Community College
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