Kristina Giardina
The Sherry Harris Agency
Woodstock,GA
36
years of professional experience
Dynamic sales leader with proven expertise in team management, employee motivation, and data-driven sales strategies. Adept at enhancing client engagement and retention through effective training programs and impactful presentations.
Work History
Sales Leader
4 Months- Collaborated with team members to identify market trends and adjust sales tactics accordingly.
- Conducted product presentations and demonstrations to educate clients on offerings.
- Led daily sales meetings to motivate team members and discuss performance goals.
- Trained new sales representatives on product knowledge and customer engagement techniques.
- Managed client relationships, ensuring satisfaction and addressing concerns promptly.
- Developed and executed sales strategies to enhance client engagement and retention.
Inside Sales Representative Insurance
3 Months- Engaged potential clients through targeted outreach and relationship-building techniques.
- Managed customer inquiries and provided accurate information regarding products and services.
- Assisted in preparing sales presentations and product demonstrations for prospective customers.
- Maintained detailed records of client interactions using CRM software to ensure follow-up efficiency.
Customer Service/office Manager Insurance
10 Years 7 Months- Managed daily operations of customer service team to ensure efficient workflow and high-quality support.
- Developed training programs for new staff, enhancing onboarding.
- Developed training programs for new staff, enhancing onboarding experience and performance consistency.
- Implemented customer feedback systems to identify areas for service improvement and client satisfaction enhancements.
- Consistently maintained sales performance as well to help team maintain goals every month.
- Analyzed service metrics as well as sales to develop strategies that improved overall team productivity and efficiency.
- Mentored staff, fostering professional growth and ensuring adherence to company protocols.
- Reduced customer complaints with proactive identification of issues and effective resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Teller
1 Year 3 Months- Processed customer transactions efficiently and accurately, enhancing overall service experience.
- Resolved customer inquiries and issues promptly, improving satisfaction and loyalty.
- Managed cash handling procedures to ensure compliance with company policies and reduce discrepancies.
- Trained new tellers on operational best practices, fostering a collaborative team environment.
- Conducted regular audits of cash drawers to maintain accuracy and accountability in financial reporting.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Teller Manager
3 Years 8 Months- Supervised daily operations, ensuring compliance with banking regulations and company policies.
- Trained and mentored staff on customer service techniques and transaction processing procedures.
- Implemented workflow improvements to enhance efficiency in cash handling and customer interactions.
- Resolved complex customer inquiries, fostering strong relationships and enhancing overall satisfaction.
- Led team meetings to align goals, discuss performance, and share best practices among tellers.
- Evaluated teller performance, providing constructive feedback aimed at professional growth and development.
- Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.
- Trained new employees in cash handling procedures, bank policies and [Type] to promote compliance with established standards.
Customer Service Mamager
11 Years 6 Months- Led customer service team to enhance satisfaction and loyalty through effective training programs.
- Streamlined communication channels between departments, improving response times and issue resolution efficiency.
- Implemented feedback systems to gather insights, driving continuous improvement in service delivery standards.
- Developed strategic initiatives for staff development, fostering a culture of excellence and accountability within the team.
- Analyzed customer interactions to identify trends, enhancing service protocols and operational efficiency.
- Mentored new employees on best practices, ensuring consistent adherence to company policies and procedures.
- Coordinated cross-functional projects aimed at optimizing inventory management and product availability for customers.
- Championed customer engagement strategies that increased community involvement and brand recognition in local markets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma
Skills
Sales presentations
Team motivation
Motivational leadership
Relationship management
Leads prospecting
Sales strategy development
Product demonstrations
Employee motivation
Timeline
Sales Leader
The Sherry Harris Agency
04.2026 - CurrentRead More
Inside Sales Representative Insurance
The Laura Stephens Agency
01.2026 - 04.2026Read More
Customer Service/office Manager Insurance
The Bray Agency
06.2015 - 01.2026Read More
Teller
Wells Fargo
03.2014 - 06.2015Read More
Teller Manager
Wachovia
03.2002 - 11.2005Read More
Customer Service Mamager
Publix Supermarkets Store
06.1990 - 12.2001Read More
Piper High School
High School Diploma
Read More