Kristina Gottlieb
Rancho Cucamonga,CA
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction and streamlining the registration process at Bon Secours Mercy Health. Expert in HIPAA compliance and insurance verification, coupled with exceptional multitasking abilities and a commitment to maintaining confidentiality. Skilled in leveraging EMR knowledge to improve operational efficiency and patient care quality.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Bon Secours Mercy Health
09.2022 - 04.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Access Representative
Omnicare, CVS Health
07.2013 - 06.2022
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Whitmer High School
Toledo, OH05.2008
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- EMR
Timeline
Patient Access Representative
Bon Secours Mercy Health
09.2022 - 04.2024
Patient Access Representative
Omnicare, CVS Health
07.2013 - 06.2022
Whitmer High School
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