Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kristina Hartley

Miami,FL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience

Work History

Manager

Outback Steakhouse
09.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.

Bartender

Texas Roadhouse
03.2016 - 09.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Trained 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Bartender

Buffalo Wild Wings
01.2006 - 03.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Education

High School Diploma -

South Fl International Academy
Miami Fl
06.2000

Skills

  • Actor Cueing
  • Contract Development and Management
  • Daily Operations Management
  • Scheduling and Coordinating
  • Constructive Feedback
  • Labor and Food Cost Control
  • Performance Motivation
  • Hiring and Onboarding
  • Resolving Complaints
  • Managing Terminations
  • Sales Tracking

Timeline

Manager

Outback Steakhouse
09.2020 - Current

Bartender

Texas Roadhouse
03.2016 - 09.2020

Bartender

Buffalo Wild Wings
01.2006 - 03.2016

High School Diploma -

South Fl International Academy

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Kristina Hartley