KRISTINA HERNANDEZ
Grand Prairie
Summary
Experienced professional possesses strong interpersonal skills, excellent attention to detail, and the ability to effectively manage multiple projects. Skilled in lease negotiations, tenant relations, financial management, and staff supervision. Committed to providing the highest quality of customer service and ensuring the success of the property. Highly organized and results-driven Assistant Property Manager with a proven track record of success in the real estate industry. Experienced in overseeing residential properties, managing budgets, and providing excellent customer service. Adept in problem-solving, lease negotiations, and tenant relations.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Assistant Manager
Hudson Henley Properties
Dallas
04.2024 - Current
- Implemented strategic marketing initiatives to attract prospective tenants and reduce vacancy rates.
- Property inspections and maintenance oversight, ensuring safety standards and quality control measures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Property Manager
Karya Management
Irving, TX
04.2020 - 07.2023
- Responded to tenant inquiries and complaints in a timely manner.
- Delinquency mark very important it was met every month. 3-day NTV notices, filled evictions.
- Maintained accurate records regarding leases, rent rolls and security deposits.
- Calculated income made sure they made the monthly income required.
- Accepted and recorded checks, money orders and certified checks for daily deposits.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Agent
DIJ Properties LLC
Dallas, TX
08.2015 - 02.2020
- Renewed all tenants for another 12 month lease.
- Resolved tenant complaints promptly and professionally.
- Screened them verified employments and rental history.
- Greeted visitors at the office reception desk and directed them appropriately.
- Toured prospects to show them 1 bedroom, 2 bedroom units.
- Created residents work orders and also closed them
Education
High School Diploma -
Nimitz High School
Irving, TX06-2005
Skills
- Renewals Management
- Staff Management
- Rent Collection
- Telephone Etiquette
- Collections Procedures
- Property Tours
- Bilingual
- Vacant Unit Monitoring
- Leasing and Sales
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
Hudson Henley Properties
04.2024 - Current
Assistant Property Manager
Karya Management
04.2020 - 07.2023
Leasing Agent
DIJ Properties LLC
08.2015 - 02.2020
High School Diploma -
Nimitz High School