Mirella Magallanes
Dallas,TX
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. .
Really friendly love having commutation with resident
Overview
3
3
years of professional experience
Work History
Assistant Manager
AVPM
Dallas, TX
09.2019 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Boosted occupancy % by leveraging market knowledge and successful promotional strategies.
- Compiled maintenance and repair and reached out to local contractors for bid proposals.
Education
High School Diploma -
Maganolia High School
California06.2005
Skills
- Managing Multiple Priorities
- Property Tours
- Administration and Reporting
- Directing Team Members
- Renewals Management
- Disturbance Handling
- Tenant Improvements
- Rent Collection
- Security Deposit Refunds
- Tenant Screening
- Deposits Management
Languages
Spanish
English
Timeline
Assistant Manager
AVPM
09.2019 - 06.2022
High School Diploma -
Maganolia High School
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