Kristina Herzog
Manager
Tell City,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Maurices
09.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Store Manager
Gliks
02.2021 - 09.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Store Manager
Rural King Supply
05.2019 - 02.2021
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Submitted reports to senior management to aid in business decision-making and planning
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Coached team on effective upselling and cross-selling methods
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Trained team members in successful strategies to meet operational and sales targets
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assisted Manager in interview process of prospective employees and provided feedback
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Promoted to Assistant Manager after only 1 months with company
Asst. Manager
Family Dollar
12.2018 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
Assistant Manager
Dollar General Corp
07.2018 - 12.2018
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Keyholder
Dollar General Corp
10.2017 - 07.2018
- Directed customers to correct store locations
- Broke down boxes and disposed of trash
- Completed store opening and closing procedures
- Opened inventory boxes and restocked shelves
- Improved customer service by projecting friendly and knowledgeable attitude
- Counted out cash drawers and balanced totals
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Received and counted money
- Trained and mentored new employees
- Rotated stock according to dates and protocols
- Processed cash, credit, debit and check payments
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
Keyholder
Shoe Sensation Inc.
03.2010 - 09.2010
- Accepted and processed customer returns
- Trained team members in successful strategies for meeting operational and sales targets
- Opened inventory boxes and restocked shelves
- Improved customer service by projecting friendly and knowledgeable attitude
- Completed store opening and closing procedures
- Received and counted money
- Counted out cash drawers and balanced totals
- Broke down boxes and disposed of trash
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
- Trained and mentored new employees
- Directed customers to correct store locations
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Processed cash, credit, debit and check payments
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits
- Provided sales feedback to management to address concerns in sales reports
Education
undefined
Southridge High School
Huntingburg, INSkills
- Staff management
- Customer service
- Recruiting and interviewing
- Strategic planning
- Data collection and analysis
- Business planning
- Project Management
- Active listening skills
- Basic administrative knowledge
- Inventory management
- Sales experience
- Credit card transactions
- Merchandising
- Customer service-oriented
- Opening and closing procedures
- Goal-oriented
- Cost Control
- Records Maintenance
- Issue Resolution
- POS Systems Operations
- Staff Supervision
- Employee Scheduling
- Goals and Performance
- Sales and Marketing
- Pricing and Markdowns
- Retail Operations
- New Hire Training
- Cash Auditing
Timeline
Store Manager
Maurices
09.2022 - Current
Store Manager
Gliks
02.2021 - 09.2022
Assistant Store Manager
Rural King Supply
05.2019 - 02.2021
Asst. Manager
Family Dollar
12.2018 - 05.2019
Assistant Manager
Dollar General Corp
07.2018 - 12.2018
Keyholder
Dollar General Corp
10.2017 - 07.2018
Keyholder
Shoe Sensation Inc.
03.2010 - 09.2010
undefined
Southridge High School
Similar Profiles
ALEXIS ROBLESALEXIS ROBLES
PART-TIME MANAGER at MauricesPART-TIME MANAGER at Maurices
Sophia CedotalSophia Cedotal
Store Supervisor at MauricesStore Supervisor at Maurices
Saydee RuizSaydee Ruiz
Sales Associate at MauricesSales Associate at Maurices
Elaina HendersonElaina Henderson
Retail Sales Associate at MauricesRetail Sales Associate at Maurices
Lucille FuquaLucille Fuqua
Caregiver at Home Instead Senior Care HomeCaregiver at Home Instead Senior Care Home