Kristina Hill
Cornelia,Georgia
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Unicoi Springs Camp Resort
01.2025 - Current
- Assisted in daily operations to ensure guest satisfaction and adherence to service standards.
- Coordinated staff scheduling to optimize resource allocation and enhance team performance.
- Developed training materials for new employees, promoting consistent service quality.
- Monitored guest feedback and addressed concerns promptly, improving overall experience ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Office Administrator
Unicoi Springs Camp Resort
05.2022 - 01.2025
- Managed incoming calls and provided support for member accounts.
- Oversaw the scheduling process for member reservations.
- Maintained accurate records and documentation, supporting compliance with organizational policies.
- Assisted in the implementation of new office procedures, improving overall operational effectiveness.
Security Officer
Pass Security
06.2020 - 05.2022
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents and emergencies, coordinating with local authorities as needed.
- Conducted routine inspections of buildings and grounds to identify potential security risks.
- Implemented access control measures, verifying identification for entry into secure areas.
- Prepared detailed incident reports documenting security breaches or unusual activities.
- Provided assistance during events, ensuring compliance with safety protocols and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Education
GED -
Dacula High School
Dacula, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Employee scheduling
- Policy enforcement
- Orientation and training
- Project management abilities
- Business administration
- Schedule oversight
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
Unicoi Springs Camp Resort
01.2025 - Current
Office Administrator
Unicoi Springs Camp Resort
05.2022 - 01.2025
Security Officer
Pass Security
06.2020 - 05.2022
GED -
Dacula High School