Kristina Knutson
Paulsboro
Summary
Dedicated professional with a strong focus on customer service, team leadership, and operational efficiency. Proven ability to streamline processes and mentor staff for enhanced performance and satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Hampton Inn By Hilton
Pauls Valley, OK
03.2020 - Current
- Led daily operations to ensure exceptional guest experiences and service quality.
- Mentored and trained staff on hospitality standards and operational procedures.
- Streamlined check-in and check-out processes, enhancing efficiency and guest satisfaction.
- Managed inventory control, ensuring optimal stock levels for hotel supplies.
- Developed and implemented staff scheduling to optimize labor efficiency and coverage.
- Analyzed guest feedback to drive improvements in services and amenities offered.
- Coordinated special events, ensuring seamless execution and high guest engagement.
- Collaborated with management to develop strategic plans for revenue growth and marketing initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Front Desk Manager
Days Inn By Wyndham
Pauls Valley, OK
07.2016 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff, enhancing team performance and service quality.
- Implemented efficient scheduling practices, optimizing staff allocation during peak hours.
- Resolved guest complaints swiftly, improving overall customer satisfaction ratings.
- Coordinated with housekeeping and maintenance departments to ensure timely room availability.
Convenience Store Manager
The Markette
Waurika, OK
05.2012 - 11.2015
- Oversaw daily store operations, ensuring efficient inventory management and optimal staff performance.
- Developed and implemented training programs to enhance team skills and service quality.
- Managed financial transactions, maintaining accurate cash handling and reporting procedures.
- Analyzed sales data to identify trends, adjusting inventory and promotional strategies accordingly.
- Cultivated strong vendor relationships, negotiating favorable terms for product sourcing and delivery.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training and monitoring practices.
- Enhanced customer experience through proactive service initiatives, fostering loyalty in competitive market.
Education
High School Diploma -
Waurika High School
Waurika, OK05-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Recruiting and interviewing
- Budgeting and finance
- Meeting facilitation
- Corporate social responsibility
- Contract management
- Multitasking and organization
- Strategic thinking
- Workplace safety compliance
- Coaching and mentoring
- Recruitment and hiring
- Vendor relationship management
Timeline
Assistant Manager
Hampton Inn By Hilton
03.2020 - Current
Front Desk Manager
Days Inn By Wyndham
07.2016 - 03.2020
Convenience Store Manager
The Markette
05.2012 - 11.2015
High School Diploma -
Waurika High School