Kristina Kuchik
South Bend,IN
Summary
Elevated Lowes Home Improvement's sales and customer satisfaction through strategic leadership and innovative training programs. As a Women in Leadership Graduate, excel in multitasking and conflict resolution, enhancing team performance and efficiency. Expert in sales strategy, consistently led teams to exceed performance targets, showcasing adaptability and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
07.2021 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Boosted sales performance with targeted marketing strategies and promotions.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Front End Department Manager
Lowes Home Improvment
10.2020 - 07.2021
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Appliance, Millwork, Cabinet Department Manager
Lowes Home Improvment
07.2019 - 10.2020
- Coached, trained, and developed new team members and manager trainees.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Paint, Flooring, Home Decor Service Manager
Lowes Home Improvment
07.2018 - 07.2019
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution.
Appliance, Millwork, Cabinet Service Manager
Lowes Home Improvment
01.2017 - 07.2018
- Coached, trained, and developed new team members and manager trainees.
- Led a team of professionals to consistently achieve or exceed performance targets.
Millwork Department Manager
Lowes Home Improvment
02.2015 - 01.2017
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
Sales Specialist
Lowes Home Improvment
02.2014 - 02.2015
- Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
- Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
Customer Service Associate, Paint Department
Lowes Home Improvment
04.2012 - 02.2014
- Conducted regular product demonstrations to educate customers on proper paint application techniques for optimal results.
- Ensured accurate pricing displays throughout the paint department, contributing to an overall streamlined shopping experience for customers.
Customer Service Desk Associate
Lowes Home Improvment
04.2011 - 04.2012
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Product Service Associate
Lowes Home Improvment
05.2008 - 04.2011
- Performed resets according to planograms and per established schedule.
Outside Lawn and Garden Loader
Lowes Home Improvment
05.2007 - 05.2008
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
Education
High School Diploma -
Christian Lighthouse
Amarillo, TX01-2004
Skills
- Strong Work Ethic
- Multitasking Abilities
- Conflict Resolution
- Employee Development
- Detail and Goal Oriented
- Pipeline Generation Focused
- Adaptability
- Power Equipment Certified/Trainer
Certification
- OSHA
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
07.2021 - Current
Front End Department Manager
Lowes Home Improvment
10.2020 - 07.2021
Appliance, Millwork, Cabinet Department Manager
Lowes Home Improvment
07.2019 - 10.2020
Paint, Flooring, Home Decor Service Manager
Lowes Home Improvment
07.2018 - 07.2019
Appliance, Millwork, Cabinet Service Manager
Lowes Home Improvment
01.2017 - 07.2018
Millwork Department Manager
Lowes Home Improvment
02.2015 - 01.2017
Sales Specialist
Lowes Home Improvment
02.2014 - 02.2015
Customer Service Associate, Paint Department
Lowes Home Improvment
04.2012 - 02.2014
Customer Service Desk Associate
Lowes Home Improvment
04.2011 - 04.2012
Product Service Associate
Lowes Home Improvment
05.2008 - 04.2011
Outside Lawn and Garden Loader
Lowes Home Improvment
05.2007 - 05.2008
High School Diploma -
Christian Lighthouse
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