Kristina Land
Geneseo,NY
Summary
Implementation Manager with 5 years of experience managing B2B SaaS Implementations and ERP Integrations. Experienced in technical discovery, data mapping, and integration troubleshooting. Skilled at translating technical information into clear guidance for business users and identifying solutions to integration and configuration challenges.
Overview
12
12
years of professional experience
Work History
Implementation Manager
NuORDER by Lightspeed POS
Geneseo, New York
08.2021 - 10.2026
- Owned client implementations from initial kickoff through integration go-live, coordinating timelines, client communication and internal resources.
- Oversaw an average of 20 concurrent projects, ranging from standard prebuilt ERP integrations to complex custom and hybrid integrations involving client-developed APIs.
- Led technical discovery sessions to gather client requirements and document integration specifications.
- Investigated integration issues through hands-on testing, data mapping reviews and configuration adjustments, escalating to developers when necessary.
- Advised clients on integration configurations and data management practices based on their business requirements.
Business Analyst
M&T
Buffalo, New York
11.2019 - 06.2021
- Gathered reporting requirements from internal teams and identified relevant data sources.
- Wrote SQL queries to retrieve data for one-time requests and recurring reports.
- Configured automated reports and validated query results to ensure data accuracy.
Onboarding & Integrations Specialist
NuORDER
Los Angeles, CA
06.2017 - 11.2019
- Supported client onboarding through data analysis, system configuration and training on platform functionality.
- Supported ERP integrations using flat-file and API-based connections, including requirements gathering, data mapping and technical coordination.
- Troubleshot integration issues, investigated data discrepancies and worked with internal teams to resolve configuration problems.
Quality Assurance Team Lead
Liazon Inc.
Buffalo, NY
08.2014 - 06.2017
- Tested and analyzed web-based portals and insurance plan configurations to identify errors and ensure accuracy.
- Identified process improvement opportunities to increase team efficiency and reduce recurring issues.
- Collaborated with internal teams to investigate and resolve system and configuration issues.
Education
Bachelor of Arts - European Studies
UCLA
Los Angeles, CA06-2012
Skills
- SaaS Implementations
- ERP & Systems Integrations
- Technical Requirements Gathering
- Data Mapping & Analysis
- Implementation Project Management
- Solution Consulting
- Integration Troubleshooting
- API Testing (Postman)
- Visual ETL
- Microsoft Excel
Timeline
Implementation Manager
NuORDER by Lightspeed POS
08.2021 - 10.2026
Business Analyst
M&T
11.2019 - 06.2021
Onboarding & Integrations Specialist
NuORDER
06.2017 - 11.2019
Quality Assurance Team Lead
Liazon Inc.
08.2014 - 06.2017
Bachelor of Arts - European Studies
UCLA