Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Landolfi

Trenton,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

CBIZ Insurance Services, Inc.
Ewing, NJ
05.2018 - 11.2023
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Assessed customer needs and offered appropriate insurance products.
  • Developed relationships with clients to ensure satisfaction and loyalty.
  • Maintained accurate records of client accounts and policy information.
  • Negotiated terms and conditions of policies with customers.
  • Analyzed statistical data related to insurance claims, costs, trends, and other factors.
  • Reviewed existing policies to determine if changes were necessary.
  • Established and maintained effective working relationships with vendors.

Claims Associate

Borden Perlman Insurance Agency
Ewing, NJ
11.2011 - 05.2018
  • Documented changes in claim statuses using specialized software systems.
  • Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
  • Verified details with policyholders and requested additional information.
  • Assisted new policyholders with processing claims.

Education

High School Diploma -

Hamilton High School West
Hamilton Square, NJ
06.2007

Some College (No Degree) - Business

Mercer County Community College
Trenton, NJ

Skills

  • Account Development
  • Records Management
  • Client Needs Assessment
  • Prioritizing and Planning
  • Customer Service
  • Willing to Learn
  • Critical Thinking
  • Cost Data Analysis
  • Business Relationship Management
  • Data Analysis
  • Word Processing

Certification

  • Property & Casualty Insurance Producer License - April 2014
  • Customer Service Insurance Representative Designation (CISR) - January 2016

Timeline

Account Manager

CBIZ Insurance Services, Inc.
05.2018 - 11.2023

Claims Associate

Borden Perlman Insurance Agency
11.2011 - 05.2018

High School Diploma -

Hamilton High School West

Some College (No Degree) - Business

Mercer County Community College

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Kristina Landolfi