Summary
Overview
Work History
Education
Skills
Timeline
Server

Kristina Lanni

North Fort Myers,FL

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer service experience and strong communication skills.

Overview

7
7
years of professional experience

Work History

Server

Pinchers
Fort Myers, FL
06.2021 - Current
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Mastered POS computer system to effectively place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.


Floor Manager

Dante's Coal Fired Pizza
Cape Coral, FL
10.2015 - 06.2021
  • Quickly identified and resolved incidents to satisfaction of involved parties.
  • Trained new staff on POS system and key sales tactics.
  • Completed all POS opening/closing procedures, including counting contents of the cash register.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.

Education

Associate of Arts - Public Relations

Florida SouthWestern State College
Fort Myers, FL
05.2023

Skills

  • Food and Beverage Service
  • High-Energy and Stamina
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • High-Volume Dining
  • Transactions and Cash Handling
  • Team Player
  • Staffing and Sales Reporting
  • Front of House Management

Timeline

Server

Pinchers
06.2021 - Current

Floor Manager

Dante's Coal Fired Pizza
10.2015 - 06.2021

Associate of Arts - Public Relations

Florida SouthWestern State College

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Kristina Lanni