Hi, I’m
Kristina Lanting
Prosper,Texas
Summary
Efficient Shift Supervisor and Lead Trainer with a proven track record at Starbucks, enhancing store performance and customer satisfaction through excellent leadership and creative problem-solving. Skilled in cash handling, increased sales performance, and training employees for optimal productivity and service excellence while fostering a positive team environment. Passionate about delivering exceptional service and driving business growth.
Overview
4
years of professional experience
1
Certification
Work History
Sixes Social Cricket
Server
10.2024 - Current
Starbucks
Shift Supervisor
04.2021 - 08.2024
Job overview
- Helped store management meet standards of service and quality in daily operations, while managing a daily team of employees.
- Managed employee work schedules for optimum coverage and labor cost control.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak and non peak hours by effectively managing resources and staff.
- Enhanced processes by pinpointing bottlenecks and resolving through staff allocations or procedure changes.
- Assisted with inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations through till management.
- Prepared daily deposits and deposit reports, including daily financial software entries.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Responded to and resolved customer questions and concerns by offering thoughtful solutions to maintain customer satisfaction.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Homeschool AcademyProsper, TX
High School Diploma
04.2022
University Overview
- Extracurricular Activities:
- Dance Performance and Competition Teams, Robotics Team
Skills
- Staff Management
- Employee Training
- Coordinating Daily Operations
- Cash Handling and Reconciliation
- POS System Operation
- Inventory Control, Orders and Reports
- Sales Reporting
- Sales and Upselling
- Customer Service
- Creative Problem-Solving
- Positive Attitude
Contact
Prosper, Texas 75078
Certification
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Education
Prosper, TX
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Timeline
Server
Sixes Social Cricket
10.2024 - Current
Shift Supervisor
Starbucks
04.2021 - 08.2024
Homeschool Academy
High School Diploma
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
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