Photography
Kristina Lohse
Office Manager
Huachuca City,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Uhaul Moving And Storage
Sierra Vista, AZ
02.2019 - Current
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Office Manager
Campstone Transfer
Huachuca City, AZ
08.2015 - 02.2019
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Clerk
IHG Army Hotels
Ft. Huachuca , AZ
03.2015 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Planned coverage needs and organized services to support incoming special events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Diploma - Veterinary Assistant
Pima Medical Institute
Tucson, AZ 01.1997 - 08.1997
GED -
Cochise College
Benson, AZ 01.2014 - 03.2014
Skills
Employee scheduling
Efficient multi-tasker
Staff training/development
Performance improvement
Client account management
Operations management
Relationship building
Interests
Farming
Gardening
Timeline
General Manager
Uhaul Moving And Storage
02.2019 - Current
Office Manager
Campstone Transfer
08.2015 - 02.2019
Front Desk Clerk
IHG Army Hotels
03.2015 - 07.2015
GED -
Cochise College
01.2014 - 03.2014
Diploma - Veterinary Assistant
Pima Medical Institute
01.1997 - 08.1997