Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Lopez

859 Catalina Dr,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kearney & Sons LLC
Hampton, VA
03.2021 - 07.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained knowledge of product offerings to provide appropriate recommendations.
  • Processed orders accurately using company software systems.

Customer Service Manager

The UPS Store Inc.
Hampton, VA
12.2018 - 03.2021
  • Trained staff on customer service protocols and best practices.
  • Managed customer inquiries and resolved issues effectively and efficiently.
  • Oversaw daily operations to ensure smooth store functionality.

Education

Sussex County Vocational Technical School
Sparta, NJ

Skills

  • Customer service
  • Order processing
  • Order management
  • Product recommendations

Product knowledge

  • CRM software
  • Technical support
  • Issue resolution
  • Safety manuals matter

References

References available upon request.

Timeline

Customer Service Representative

Kearney & Sons LLC
03.2021 - 07.2025

Customer Service Manager

The UPS Store Inc.
12.2018 - 03.2021

Sussex County Vocational Technical School
Kristina Lopez