Kristina Luna
Erie,PA
Summary
I am a dynamic and compassionate Direct Support Professional at Erie Homes for Children and Adults, trained in empathetic communication and crisis intervention. I've successfully enhanced client well-being through the engaging activities and meticulous care I've provided. I have a proven ability to work with others and resolve problems when they arise, ensuring a supportive environment for my individuals to thrive in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Erie Homes for Children and Adults Inc
Erie, PA
09.2023 - Current
- Transported clients to doctor's appointments, errands, and activities outside the group home.
- Enhanced individuals' well-being by supporting participation in stimulatory activities.
- Followed care plan and directions to administer medications.
- Planned and prepared diet-specific meals and snacks for individuals, and provided assistance with eating when needed.
- Monitored individuals' behaviors, documented observations in health, and reported any changes or concerns to nursing.
- Accompanied individuals on outings to promote independence and integration into the community.
- Fostered a caring and empathetic environment to encourage thriving in patients.
Customer Service Cashier
McDonald's
Erie, PA
06.2021 - 06.2023
- Answered customers' questions, and provided quick and accurate information on store items and sales.
- Collaborated with the team to timely service items.
- Monitored inventory to keep adequate stock of food items and supplies.
- Implemented quality control measures to uphold company standards.
- Interacted with customers to create a welcoming and positive dining experience.
- Trained new team members on all procedures and polices
Cashier
Shurfine Markets
Harborcreek, PA
06.2020 - 01.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Utilized skills in problem solving and de-escalation to manage customer complaints.
- Greeted customers promptly, and responded to questions with a friendly demeanor.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
Education
High School Diploma -
Harborcreek Highschool
Harborcreek, PA06-2023
Certificate - Medical Assistant
Great Lakes Institute of Technology
Skills
- Team collaboration
- Conflict resolution
- Crisis intervention
- Empathetic communication
- Healthcare understanding
- Service oriented
- Excellent interpersonal skills
Certification
- CPR Certified 2023
- Safety Care Certified 2024
References
References available upon request.
Timeline
Direct Support Professional
Erie Homes for Children and Adults Inc
09.2023 - Current
Customer Service Cashier
McDonald's
06.2021 - 06.2023
Cashier
Shurfine Markets
06.2020 - 01.2021
High School Diploma -
Harborcreek Highschool
Certificate - Medical Assistant
Great Lakes Institute of Technology
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