Professional with experience supporting senior living communities through billing, reception, onboarding, and resident care. Skilled in Microsoft Office, CRM systems, E-Verify, and long-term care documentation. Trusted to manage sensitive records, support families, and keep daily operations organized.
Overview
20
20
years of professional experience
Work History
Business Office Coordinator
The Landing Senior Living
Winder, GA
04.2026 - Current
Generate monthly billing statements
Spend down and expense reports for the executive director, maintenance, and activities
Manage reception and daily front desk responsibilities
Onboard new employees, including E-Verify and background checks
Assist with scheduling and timecard corrections
Provided informative tours to prospective residents and families, highlighting community features for prospective residents and families
Provided assistance with resident care to ensure comfort and well-being
Participate in the Manager on Duty (MOD) rotation
Support daily operations across assisted living, memory care, and independent living
Care Partner / Receptionist
The Landing Senior Living
Winder, GA
09.2024 - 03.2026
Provided bathing, dressing, and daily living support to enhance residents' quality of life in senior living communities.
Ensured resident comfort, safety, and wellbeing during scheduled care rounds, contributing to a supportive environment.
Documented care tasks and changes in resident condition for shift communication.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Coordinated incoming mail distribution, courier services, faxes, and photocopying to streamline communication and operations.
Filed long-term care documents in designated systems for easy access.
Head Cashier / Sales Associate
Lowe's
Alpharetta, GA
10.2006 - 07.2012
Scheduled and supervised cashiers during shifts to maintain optimal register coverage and enhance customer service.
Trained cashiers on register operations, return processes, and payment handling for improved transaction accuracy.
Processed returns, exchanges, and customer service desk transactions.
Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
Balanced cash drawers and secured daily cash deposits.
Education
High School Diploma -
Homeschooled
01-2006
Skills
Resident Billing
Spend Down & Expense Reports
Calendar Management
Front Desk & Reception Operations
Resident & Family Relations
GCHEXS
Employee Onboarding & E-Verify
Confidentiality & Documentation
Assisted Living, Memory Care, & Independent Living
Business Office Coordinator at Care Pavilion Nursing and Rehabilitation CenterBusiness Office Coordinator at Care Pavilion Nursing and Rehabilitation Center