Kristina Miranda
Phoenix,AZ
Summary
Detail-oriented HR and Staffing professional with extensive experience in large-scale hiring operations, onboarding, and process improvement within dynamic corporate and pilot team environments. Proven track record in candidate support, compliance, quality assurance, training, and cross-functional collaboration. Recognized for exceptional communication skills and a strong customer-focused approach that enhances the overall hiring experience. Committed to driving efficiency and excellence in talent acquisition processes while fostering positive relationships with candidates.
Overview
7
7
years of professional experience
Work History
Staffing Administrator / HR Assistant
Amazon
Tempe, AZ
05.2025 - Current
- Selected to support the launch of Worldwide Grocery (WWG) pilot team, applying VNHE best practices to scale hiring operations across new and expanding nodes.
- Supported the rollout of phone-based hiring appointments, increasing accessibility and efficiency across multiple grocery locations.
- Collaborated with HR, staffing, and operations teams to establish consistent hiring workflows as WWG continued to grow globally.
- Established strong rapport with temporary workers while managing their assignments effectively.
- Improved overall candidate experience by providing timely feedback and clear communication throughout the hiring process.
- Assisted with onboarding and pre-employment processes while operating in an HR Assistant capacity.
- Contributed to stabilizing WWG hiring operations and preparing the team for its next phase of growth.
- Streamlined staffing processes to enhance candidate experience.
- Provided training and mentorship to junior staff on recruitment best practices and tools.
- Converted employee status from temporary to permanent.
- Assisted with creating employee call flow
Staffing Administrator / HR Assistant
Amazon
Tempe, AZ
11.2024 - 05.2025
- VNHE Pilot Team (Nov 2024 – May 2025)
- Supported VNHE hiring pilot operations, collaborating cross-functionally to improve and modernize Amazon's candidate onboarding experience.
- Played a key role in transitioning hiring appointments from fully in-person processes to more efficient, scalable workflows.
- Conducted inbound and outbound candidate interactions via phone and video to ensure readiness for Day 1 employment.
- Reviewed and verified work authorization documentation, coordinated badge photos, and administered drug screening processes in compliance with Amazon standards.
- Identified process gaps and partnered with internal teams to remove hiring barriers and improve turnaround times.
- Managed high-volume administrative tasks with accuracy and urgency in a fast-paced pilot environment.
Small Business Owner / Operations Manager
Self-Employed
Phoenix, AZ
09.2021 - 03.2025
- Established and managed all aspects of a personal business venture, overseeing daily operations and long-term planning.
- Managed business website and social media platforms to support marketing and customer engagement.
- Ensured compliance with coordinator guidelines, organizational requirements, and operational standards.
- Evaluated and implemented marketing strategies aligned with seasonal and quarterly business goals.
- Delivered consistent, high-quality customer service and maintained strong client relationships.
- Organized and managed an event calendar, coordinating schedules, logistics, and stakeholder communication.
- Performed administrative bookkeeping, financial tracking, and basic financial analysis.
- Developed and executed quarterly business plans to support growth and sustainability.
- Built strong partnerships with community organizations, including Roosevelt Row CDC and ELLA/Mujeres Mercado.
- Developed and implemented marketing strategies to increase customer engagement and brand awareness.
- Managed daily operations including inventory control, financial planning, and customer service excellence.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Quality Analyst
Maximus Federal
Phoenix, AZ
10.2023 - 08.2024
- Conducted call monitoring, shadowing, and training activities for new hires to ensure quality and compliance standards were met.
- Evaluated calls against QA metrics, identifying errors, trends, and performance gaps.
- Provided actionable feedback and coaching to improve accuracy, compliance, and customer experience.
- Analyzed call patterns to identify training needs and contributed to the development of targeted training modules.
- Partnered with leadership and operations teams to support continuous improvement initiatives.
Dual Customer Service Representative (Bilingual)
Maximus Federal
Phoenix, AZ
10.2018 - 10.2023
- Assisted consumers with enrollment, transfer, and withdraw processes for healthcare coverage.
- Supported beneficiaries with Medicare claims and healthcare plan navigation.
- Processed new healthcare applications via telephone while maintaining strict confidentiality and privacy standards.
- Resolved customer complaints by identifying appropriate solutions within established service timelines.
- Responded to complex inquiries and escalated cases to appropriate resources when needed.
- Delivered bilingual customer support, improving accessibility for diverse populations.
- Onsite & Remote
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
Education
Associate of Arts (AA) - Business Administration
Estrella Mountain Community College
Goodyear, AZ12.2019
Skills
- New hire orientation
- Documentation and compliance oversight
- Office software skills
- Employee training
- Customer service
- Cross-functional collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Staffing Administrator / HR Assistant
Amazon
05.2025 - Current
Staffing Administrator / HR Assistant
Amazon
11.2024 - 05.2025
Quality Analyst
Maximus Federal
10.2023 - 08.2024
Small Business Owner / Operations Manager
Self-Employed
09.2021 - 03.2025
Dual Customer Service Representative (Bilingual)
Maximus Federal
10.2018 - 10.2023
Associate of Arts (AA) - Business Administration
Estrella Mountain Community College