Kristina Mkrtchyan
Granada Hills,CA
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
7 Star Hospice Inc
Granada Hills, CA
05.2024 - Current
- Coordinated patient intake processes ensuring seamless transitions into hospice care.
- Developed and maintained electronic health records for accurate patient documentation.
- Collaborated with interdisciplinary teams to assess patient needs and preferences.
- Trained new staff on intake protocols and effective communication strategies with families.
- Facilitated communication between patients, families, and healthcare providers to support holistic care approaches.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Maintained accurate and up-to-date client records.
- Improved data management with introduction of new software, streamlining intake process and enhancing record accuracy.
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
Intern/Trainee
Kaass Law
Glendale, CA
02.2021 - 04.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Organized case files, ensuring accurate record-keeping and accessibility.
- Interviewed and communicated with clients via phone or email.
Intake Coordinator
Angel Hospice Inc
Van Nuys
01.2021 - 02.2024
- Facilitated patient intake processes, ensuring accurate and timely information collection.
- Coordinated scheduling for assessments and consultations with healthcare providers.
- Assisted in maintaining electronic health records, enhancing data accuracy and accessibility.
- Communicated effectively with patients and families to provide support and information on services.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Associate of Science -
Los Angeles Valley College
Van Nuys High School Diploma -
Options For Youth
Pasadena09.2021
Skills
Self-awareness
Motivational skills
Task delegation
Creativity enhancement
Performance assessment
Attention to detail
Critical thinking
Decision-making
Clear communication
Verbal and written communication
Documentation and recordkeeping
Business administration
Materials preparation
Human resources
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Coordinator
7 Star Hospice Inc
05.2024 - Current
Intern/Trainee
Kaass Law
02.2021 - 04.2024
Intake Coordinator
Angel Hospice Inc
01.2021 - 02.2024
Associate of Science -
Los Angeles Valley College
High School Diploma -
Options For Youth