Kristina Mueller
Lathrop,MO
Summary
Dynamic leader and organizational problem-solver with exceptional supervisory and team-building skills. Proven track record of quickly implementing effective strategies that enhance company success and drive sales growth. Expertise in employee engagement through innovative monitoring techniques and morale-boosting initiatives. Recognized for building strong customer relationships founded on respect and trust, resulting in a loyal clientele.
Overview
13
13
years of professional experience
Work History
Regional Sales Manager
AutoAlert
Kansas City , MO
07.2023 - Current
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Monitored competitor activities and analyzed pricing trends in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Provided technical advice and support on product features and benefits to customers.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
- Analyzed regional market trends to discover new opportunities for growth.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
Service Concierge/Drive Manager/Service Advisor
Gary Crossley Ford
Kansas Cit, MO
12.2011 - 07.2023
- Recommended additional, useful services to customers to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Examined records and papers to verify warranty and service contract coverage.
- Researched coverages under warranties and determined requirements for coverage.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Documented and scoped actions taken to resolve issues after service calls.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Responded quickly to customer concerns and complaints, typically within 5 -10 minutes
- Produced repair and installation orders and updated master schedule with assignments.
- Detailed operations, expected changes and typical duration of service to customers.
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated work of employees by offering clear direction and motivational leadership.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Education
Associate of Science - Kinesiology
UW Eau Claire
Eau Claire, WI05.2008
Skills
- Strong Organizational Skills
- Sales channel management
- Territory and account management
- Business development and planning
- Annual forecasting
- Business growth management
- Performance evaluations
- Upselling and cross selling
- Project management
- Motivational and inspirational
- Strategy development
- Relationship selling
Timeline
Regional Sales Manager
AutoAlert
07.2023 - Current
Service Concierge/Drive Manager/Service Advisor
Gary Crossley Ford
12.2011 - 07.2023
Associate of Science - Kinesiology
UW Eau Claire