Kristina Muir
BRADENTON
Summary
Dynamic office manager with a proven track record at K&M Custom Creations, enhancing operational efficiency through strategic scheduling and resource management. Skilled in customer relations and data entry, I successfully streamlined processes, resulting in improved service delivery and increased client satisfaction. Committed to fostering a productive work environment and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Office Manager
K&M Custom Creations
02.2020 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Oversaw budgeting processes, ensuring fiscal responsibility and compliance with organizational policies.
- Analyzed workflow processes, identifying areas for improvement to increase operational effectiveness.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Ophthalmic Medical Technician
The Eye Associates
07.2009 - 01.2019
- Administered comprehensive eye examinations and diagnostic tests to assess patient vision health.
- Assisted in the management of electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on ocular health, providing guidance on treatment options and post-operative care.
- Collaborated with ophthalmologists to develop personalized treatment plans based on diagnostic findings.
- Maintained and calibrated specialized ophthalmic equipment to ensure optimal performance and reliability.
- Trained new staff on clinical procedures, enhancing team efficiency and service quality.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
Manager
Mels Heating and Air Conditioning
03.2004 - 05.2009
- Directed team in installation and maintenance of HVAC systems, ensuring adherence to safety protocols.
- Developed training programs for staff, enhancing technical skills and operational efficiency.
- Streamlined service processes, reducing response times and improving customer satisfaction ratings.
- Implemented inventory management system, optimizing parts availability and minimizing delays in service delivery.
- Collaborated with sales team to identify customer needs and tailor service offerings accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
General Studies
Chesapeake Senior High School
Pasadena, MD06-1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Billing
- Administrative support
- Payroll processing
US Army Military Police Corp
1984-1989
Basic and AIT Training in Ft Mclellan Alabama
Recruiter Ft Meade Md
Military Police Corp, Ft Lewis Washington
Timeline
Office Manager
K&M Custom Creations
02.2020 - Current
Ophthalmic Medical Technician
The Eye Associates
07.2009 - 01.2019
Manager
Mels Heating and Air Conditioning
03.2004 - 05.2009
General Studies
Chesapeake Senior High School
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