Kristina Novak
Harrisonburg,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Certified Pharmacy Technician
Beth Israel Deaconess Medical Center
06.2018 - 03.2021
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Senior Certified Pharmacy Technician
Walgreens
01.2007 - 06.2018
- Leveraged advanced knowledge of pharmaceutical products to assist customers in selecting appropriate over-the-counter medications, vitamins, and supplements.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Organized vaccination clinics and community outreach events.
Education
Associate of Science - Accounting And Finance
Pellissippii State Community College
Knoxville, Tennessee06.2014
Skills
- Customer Service
- Accuracy and Attention to Detail
- Critical Thinking
- Community Outreach Experience
- Data Entry Software Proficiency
Timeline
Customer Service Representative
Kohls Department Store
07.2023 - Current
Senior Certified Pharmacy Technician
Beth Israel Deaconess Medical Center
06.2018 - 03.2021
Senior Certified Pharmacy Technician
Walgreens
01.2007 - 06.2018
Associate of Science - Accounting And Finance
Pellissippii State Community College
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