Kristina Ostrander
Champaign,IL
Summary
Beauty-focused Customer service support and experience for 4 years. I worked in a salon for two years while stacking employment. I am committed to designing individual beauty solutions for clients in need. Adaptable professional experienced and trained in customer support and business development. In collaboration customer service provider, creating unforgettable guest experiences. Warm and friendly; strong communication skills and knowledge of color formulation, products, and trends. Excellent reputation for meeting requests and expectations. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Cosmoprof
08.2021 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Conducted research and identified market trends to develop better strategies for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Monitored customer feedback and identified areas of improvement.
- Met with customers to provide information about available products and policies.
- Established strong customer and community relationships to help develop additional leads and referrals.
Caregiver
Home Instead
04.2019 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Scheduling Specialist
Champaign Urbana Nursing And Rehab
09.2018 - 03.2019
- Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
Obstetrics Unit Secretary
Blessing Health System
04.2017 - 11.2017
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed patient bills and payments, double checking information for accuracy.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
Food and Nutrition Assistant/cook
Blessing Health System
03.2015 - 04.2017
Home Theater Sales Consultant
Best Buy
10.2012 - 03.2014
- Boosted customer satisfaction by providing personalized home theater recommendations based on their specific needs.
- Improved overall sales performance by staying up-to-date with the latest home theater technologies and trends.
- Generated repeat business through exceptional customer service and follow-up after initial sales transactions.
- Educated customers on proper setup and usage of home theater systems, ensuring optimal performance and satisfaction.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
High School Diploma -
Quincy Senior High School
John Wood Community College
Trade - Trichocology
Tricoci University of Beauty Culture LLC
Urbana, IL06.2018
Skills
- Client Engagement
- Technique demonstration
- Microsoft Office Proficiency
- Typing, copying, faxing;etc
- Scheduling, record keeping, and book keeping
- Training and support
- Nail Treatments
- Retail experience
- Makeup Application
- Social Media
- Air-brushing application
- Product Knowledge Expertise
- Beauty trends understanding
- Skincare consultation
- Hair removal, styling, coloring, cutting, and design
- Networking and partnerships
Certification
- Licensed Cosmetologist, 09/01/21
- Continuing Education for License
Timeline
Beauty Consultant
Cosmoprof
08.2021 - Current
Caregiver
Home Instead
04.2019 - 03.2021
Scheduling Specialist
Champaign Urbana Nursing And Rehab
09.2018 - 03.2019
Obstetrics Unit Secretary
Blessing Health System
04.2017 - 11.2017
Food and Nutrition Assistant/cook
Blessing Health System
03.2015 - 04.2017
Home Theater Sales Consultant
Best Buy
10.2012 - 03.2014
High School Diploma -
Quincy Senior High School
John Wood Community College
Trade - Trichocology
Tricoci University of Beauty Culture LLC
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