Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kristina Parsadanova

DALLAS,TX

Summary

Dynamic Pharmacy Technician with proven expertise at Amerita LLC in optimizing workflows and enhancing customer service. Skilled in medication dispensing and problem-solving, I effectively resolved billing issues and trained new hires, ensuring compliance with HIPAA regulations. Committed to patient safety and satisfaction, I consistently improved operational efficiency in fast-paced environments.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Amerita LLC
10.2024 - 05.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Kabafusion LLC
12.2019 - 05.2023
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Supported insurance claim processing, facilitating smoother patient transactions.

Pharmacy Technician

Bioscrip LLC
06.2016 - 12.2019
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

Education

Richardson High School
Richardson

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Insurance verification
  • New hire onboarding
  • Data entry
  • Customer service
  • Inventory management
  • Pharmaceutical calculations

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Russian
Full Professional
Spanish
Limited Working

Timeline

Pharmacy Technician

Amerita LLC
10.2024 - 05.2025

Pharmacy Technician

Kabafusion LLC
12.2019 - 05.2023

Pharmacy Technician

Bioscrip LLC
06.2016 - 12.2019

Richardson High School

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Kristina Parsadanova