KRISTINA PEARY
Billerica,MA
Summary
Detail-oriented Patient Access Representative with expertise in HIPAA compliance and appointment scheduling. Proven ability to enhance patient experiences and streamline processes, driving efficiency in healthcare environments.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Lahey Clinic
Burlington, MA
04.2024 - Current
- Facilitated patient registration process, ensuring accurate data entry and compliance with clinic policies.
- Managed incoming calls, providing information on services and addressing patient inquiries efficiently.
- Coordinated appointment scheduling across multiple departments to optimize patient flow and access to care.
- Assisted patients in completing necessary paperwork, enhancing overall patient experience and satisfaction.
- Maintained confidentiality of patient records while adhering to HIPAA regulations at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Packaging Technician 1
Safecor Health
Woburn, MA
02.2022 - 01.2024
- Operated packaging machinery to ensure efficient production flow.
- Conducted quality checks to maintain product standards and compliance.
- Collaborated with team members to optimize packaging processes and reduce waste.
- Trained new employees on safety protocols and operational procedures.
- Conducted routine maintenance on packaging machinery to minimize downtime and extend equipment lifespan.
- Addressed any discrepancies found during quality checks promptly and thoroughly, taking corrective action where necessary.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages most suited for product dimensions.
Shift Lead
Walgreens
Billerica, MA
10.2009 - 02.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and efficiency.
- Monitored inventory levels, facilitating timely restocking to meet customer demand.
- Implemented process improvements that reduced wait times and improved service quality.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated shift schedules, optimizing staff coverage during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Assisted pharmacists in preparing and dispensing medications safely and accurately.
- Maintained inventory levels by regularly checking stock and conducting replenishment.
- Learned to operate pharmacy software for prescription processing and patient record management.
- Ensured cleanliness and organization of pharmacy workspace to enhance operational efficiency.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
Shawsheen Valley Technical High School
Billerica, MASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Problem-solving
- Quality assurance
Timeline
Patient Access Representative
Lahey Clinic
04.2024 - Current
Packaging Technician 1
Safecor Health
02.2022 - 01.2024
Shift Lead
Walgreens
10.2009 - 02.2022
High School Diploma -
Shawsheen Valley Technical High School